4 Replies Latest reply on Sep 15, 2017 7:35 AM by ki17996714

    Art off artboard showing on startup screen, but not in file




      I'm having an issue in Illustrator CC, v. 21.1.0, on a Mac Pro running OS Sierra (10.12.6). I've exhausted every route I know to try, so I'm hoping the community could help me.


      Yesterday, I worked on some art for a box, doing my vector illustration off the artboard. I saved as a pdf, set up like so:

      Screen Shot 2017-09-14 at 10.13.11 AM.pngScreen Shot 2017-09-14 at 10.13.16 AM.pngScreen Shot 2017-09-14 at 10.13.21 AM.png Screen Shot 2017-09-14 at 10.13.27 AM.pngScreen Shot 2017-09-14 at 10.13.33 AM.pngScreen Shot 2017-09-14 at 10.13.40 AM.pngScreen Shot 2017-09-14 at 10.13.59 AM.png


      I then quit Illustrator, came back this morning, and when I opened the file, the art I had off the artboard was completely gone. No hidden objects, nothing hidden in clipping masks, etc.


      The peculiar thing is: the art shows off the artboard on my startup screen in its preview (the stuff on the top right)....

      Screen Shot 2017-09-14 at 10.23.46 AM.png

      ...but isn't there at all when I open the file

      Screen Shot 2017-09-14 at 10.09.49 AM.png


      When I resave the file under a different name, the preview shows that the art is no longer there:

      Screen Shot 2017-09-14 at 10.36.02 AM.png



      Other things I've tried:

      • Releasing any and all clipping masks

      • Changing to overprint preview, outlines, and other views

      • Checked my layers panel for the art objects I'm looking for - couldn't see anything besides what was on the artboard

      • Resaved the file as an .eps, no luck

      • Resaved the file as an .ai, no luck

      • Opened the pdf in photoshop, no luck

      • Quit Illustrator and cleared cache, the preview still shows the missing art, but it's not in the file after opening

      • Restarted my entire system, no luck


      I'm confused by this, and really hoping I can still get to the missing art somehow. Can anyone offer any insights as to what's happening?