4 Replies Latest reply on Sep 14, 2017 8:18 PM by umaynome

    photoshop cc 2017 32 bit and 64 bit on windows 10 64bit

    umaynome Level 1

      Hello,

       

      I have both versions of PS CC 32 and 64, running on windows 10 64 bit.... up to now everything has been fine with both versions. However yesterday my 32 bit software gives me a video card error message when loading and it has temporary disabled accelerated graphics, so ok i try to open a PSD file and it opens, however when i try to edit the file with the styles or other commands like crop etc, the software stops and gives me the generic message of PS has encountered a problem and needs to close, and it does close.

       

      Photoshop graphics processor (GPU) card FAQ

       

      Now the 64bit PS works fine, and doesnt crash or anything..

       

      I need the 32 bit for some plug ins, is why i use it.

       

      I have the amd radeon HD 7800 video card, running the latest version 17.9.1 software

       

       

      So i am open to suggestions of what to try here, i have no idea why the 32 ver wont work now, but the 64 will work... My system is a custom rig, built in 2014. i-74770 with 32 ram, again things have been great up till now.

       

      I have not uninstalled PS 32 bit yet as i want to see what the best course of action is. The version i am running is 20161012r53.x32

       

      Thanks

      Dean