6 Replies Latest reply on Jan 31, 2018 6:23 PM by Trent Happel

    Proxy Greyed Out with Media Containing Captions

    matjik01 Level 1

      I'm working on a Proxy workflow, but having issues creating proxies from files that have closed captions embedded or attached.  For testing, I have four MXF files with 8 channels of audio.  Two of the files have CC attached to them and two files that do not have CC. 


      I transcode all files to ProRes with 4 Ch audio and captions embedded using a preset.  I've created a matching proxy ingest preset with 4 ch audio to import the files.


      When I import the four transcoded files, the two files without CC create proxies without issue.  The two files with CC do not create a proxy.  I tried to manually create the proxies by right clicking on the files and selecting "Proxy" in the menu, but it is greyed out.


      I also attempted to create the proxies with the original MXF files and getting the same results.   The files without CC created proxies, the files with CC did not and also had a greyed out "Proxy" in the right-click menu.


      Is there a setting I'm missing or can I not create proxies with files that have CC embedded or attached to them?  Any help would be appreciated.  Thanks!