0 Replies Latest reply on Sep 14, 2017 10:39 AM by kurtl96293780

    Cannot deauthorize ADE

    kurtl96293780 Level 1

      I am running ADE on Windows 10, but can no longer download books.  The authorization is from an old email account that is no longer active and the password is lost.  I have tried to deauthorize by deleting the adept registry key with no success.  I have also tried removing and reinstalling the ADE program.  In both cases the key reappears and the program remains authorized to the old Adobe ID.  How do I clear this authorization so that I can use a new Adobe ID?