0 Replies Latest reply on Sep 14, 2017 3:10 PM by mikec11711285

    Issues with Captivate SCORM and browser compatibility in Litmos app

    mikec11711285 Level 1

      I am using Adobe Captivate 9 and uploading a SCORM into the Litmos LMS platform. When the SCORM is viewed on the Litmos mobile app on a Samsung Galaxy Note 5, I get the following message: "Adobe Captivate - This browser does on support some of the content in the file you are trying to view. Use one of the following browsers: Internet Explorer 9 or later, Safari 5.1 or later, Google Chrome 17 or later, Firefox undefined or later." The SCORM screen is cut off on the right side, eliminating the progress slide arrows when it does try to run. I have tried to work with Litmos on the issue, being that it is their app ... the they say it is an Adobe Captivate issue. When I Publish the file, I publish it as an HTML5 format with "Scalable HTML content checked."

       

      Is this truly an Adobe Captivate issue, a Litmos app issue, a Samsung Galaxy issue? Any suggestions how  can correct it so that the SCORM not only plays on desktop, laptops, and tablets ... but also on smartphones?