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Issues with Adobe connect Integration with Successfactors

Guest
Sep 15, 2017 Sep 15, 2017

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Hi,

We are in the process of integration with sucessfactors LMS. We have deployed the proxlet.war on a separate tomcat instace & have extracted the content.zip to the

the common directory.(not sure it causes the issues)

Whenever someone launches the course from successfactors, a blank browser window opens.

When I see the console for log, I get heaps of errors with invlaide character.

As I click on the errors I can see every js file is appended by

<html>

<head>

<title>Request Not Processed</title>

the desired javascript file here.

</head>

<body class="normalClass" onLoad="

        initPage();" bgcolor="white">

<div class="banner">

<a><img id="bannerLogo" border="0" src="/_a7/webappBanner/custom/images/logos/banner_logo.png" height="50" width="360"></a>

<div id="log">

<ul>

<li>

<a href="javascript:showContent('/system/help?help=/connect/9.0/using/index.html&locale=en', false, '', 800, 600)">Help</a>

</li>

<li>

<a href="/system/logout?set-lang=en&user-id=16440008">Logout:  <b>Demo Api</b>  </a>

</li>

</ul>

</div>

<br class="clear-both">

<div id="gnWrapper">

<div id="gnLeft">

</div>

<div id="gnMiddle">

<img src="/common/images/spacer.gif" width="825" height="1" alt="" class="minwidth"><ul id="globalnav">

</ul>

<form id="searchContentForm" name="searchContentForm" method="post" action="/admin/home/homepage/search/search-results">

<p id="searchContent">

<input class="textfield" type="Text" name="query" value="" size="12" maxlength="166"><input id="submit" name="search" type="submit" value="Search" class="tabNotSel"><a href="/admin/home/homepage/search" title="Advanced" style="text-decoration: none;">...</a>

</p>

</form>

<br class="clear-both">

</div>

<div id="gnRight">

</div>

</div>

</div>

<div class="pageContent" style="width:960">

<br>

<div id="divBody"><!--

    Request Not Processed

    The system was unable to process your request.

  -->

<table align="center" width="80%">

<tr>

<td align="center">

<br>

<br>

<b>Request Not Processed</b></td>

</tr>

<tr>

<td align="left">

<br>

<br>

<body>The system was unable to process your request.</body>

<br>

<br>

<m id="error-assistance">

    For further assistance, please check out the

    <a href="/common/help/en/go/support_index.html">Adobe Connect support

    center</a> or contact

    <a href="/common/help/en/go/support.html">Adobe Connect support</a>.

  </m>

<br>

<br>

<br>

<br>

<br>

</td>

</tr>

<tr>

<td align="center"><a class="button" target="_self" onClick="javascript:closeOrBack()">OK</a></td>

</tr>

</table>

</div>

</div>

<div class="pageFooter" style="

    width:960">

    Copyright &copy; 2001 - 2014 Adobe Systems Incorporated and its licensors.

               All rights reserved.

     </div>

<br>

<script src="/common/scripts/JavaScriptServlet"></script>

</body>

</html>

I tried the grand ADOBE Connect Support, but It's as busy as it can be 24/7.

Regards

Sameer

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replies 8 Replies 8
latest latest Jump to latest reply
Jorma_at_CoSo
LEGEND ,
Sep 18, 2017 Sep 18, 2017

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Sameer,

Were you trying the general Adobe Support or the Adobe Connect Support? I've had very good luck with the Connect Support team. They can be reached via chat or phone here: Adobe Connect Help | Adobe Connect Support

They may be the best resource to help identify the issue.

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Guest
Sep 18, 2017 Sep 18, 2017

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In Response To Jorma_at_CoSo

Hey FlyingJ,

Thanks for your reply, I tried reaching the support first, when I showed them this , they said it's not in their scope (we have purchased platinum support lol), so I am on my own, with successfactors team being clueless about this, with a bit of trial and error I moved the content.zip to webapps folder of breeze, which resolved this issue, now at least I am able to launch the module from within successfactors, now the issue that the proxlet is not invoked, which is required to relay the results back. I am a java developer, so I can at least imagine what is going on under the hood.

Regards

Sameer

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Jorma_at_CoSo
LEGEND ,
Sep 18, 2017 Sep 18, 2017

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In Response To Deleted User

Yeah, I see that you are kind of in limbo there.

You may try reaching out to eSyncTraining, eSyncTraining– Custom Pods & LMS LTI Integration-Adobe Connect, to see if they can provide any valuable support. They may be able to get you set up correctly.

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Guest
Nov 01, 2017 Nov 01, 2017

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In Response To Jorma_at_CoSo

Hi flyingj481,

Ok Now here's the update, after a lot of testing by SAP (as it was their baby to begin with), they said there's nothing wrong with the configuration, files and everything on their, so we decided to approach esynctraining, who redirected us to webqem, who is nothing but our installation and maintenance team.

And their reply was

Our integration partner eSyncTraining has reached out to us today as I understand you contacted them requesting help on SuccessFactors integration with Adobe Connect?

eSyncTraining have not currently built the integration piece with SAP however, this is on their roadmap for 2018.

SAP do have an integration and judging by your voicemail you have this working but it has issues.

http://www.adobe.com/products/adobeconnect/apps/sap-enterpriselearningintegration.html

Are you using their connector, or is this something you have build using the API’s?

  If it SAP’s integration then they would be responsible for making it work.

So now where should we ask for help. If no-one is capable of helping us what should be our next course of action.

Regards

Sameer

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Guest
Nov 14, 2017 Nov 14, 2017

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In Response To Deleted User

And We cracked it, I had to add Javascript code in the wrapper to invoke the LMSInittialize, LMSSetValue and LMSCommit explictly.

Still not sure if that was the problem,

I will try to update this when we finish the next bit, which is SSO.

Stay tuned

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Tom Gunter-Kremers Clarix
Participant ,
Nov 15, 2017 Nov 15, 2017

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In Response To Deleted User

Did SAP help you to fix it or did you have to do it on your own?

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Guest
Nov 15, 2017 Nov 15, 2017

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In Response To Tom Gunter-Kremers Clarix

No SAP didn't help, I went through the code to figure out what was going on and what was missing. So just added the missing bit.

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Tom Gunter-Kremers Clarix
Participant ,
Jul 13, 2018 Jul 13, 2018

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In Response To Deleted User

Can you share what was missing that you added?

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