0 Replies Latest reply on Sep 16, 2017 6:53 AM by andrewr35532539

    Cannot download from Kobo website to ADE

    andrewr35532539

      Hi, I recently changed laptops but have not changed my Adobe Digital Editions ID.

       

      I purchased an eBook from the Kobo website which shows up in my library, however when I try to downlaod to ADE I get the following errors;

       

      • The vendor account is not associated with the item you are trying to open
      • E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

       

      I cannot seem to contact Adobe support (UK) for help and Kobo Support seem to have run out of ideas (change password, etc), therefore any suggestions I would be most grateful.

       

      Regards,

      Andy