There are two parts, the dvd-rom and the serial number.
If there is a complaint about the dvd-rom, you can point the buyer to Adobe's own downloadable installer:
Download Adobe Creative Suite 6 applications which just needs the serial number to activate.
Now, if unopened he could complain the serial is bogus. So it is best to install it and see if it activates. In fact register it with Adobe and arrange to transfer the license to the buyer. That way it's harder to claim the serial was generated.
Advice from Ebay:
You should also make it crystal clear to the buyer that CS6 is by now a dead end. It is not upgradeable in any way, and it will never receive any more updates. In short, the train has left the station.
I appreciate that you took the time to reply to my thread. You gave such great advice and brought up some points that I hadn't even considered. That Download link will be especially helpful.
I've been debating about what to do, but after reading your response, I have decided to activate the serial number myself and then transfer it to the buyer. Instead of taking any chances that could potentially cause financial problems later on, I would much rather be on the safe side now and know that I took precautions.
Thank you again.
Thank you for sharing your thoughts. That is a really good idea, and I will make sure to mention that. I’m trying to think of as much information as I can to include when I sell the software, and comments like yours and gener7’s will go a long way.