If you want to keep running really old apps there isn't a problem with this, many people do. BUT, you need to work with a frozen system of the same vintage as the apps. system updates often need app changes to follow and CS5 is long past the point where it will be fixed. You might be able to get it going again, I hope so, but this sort of thing will keep happening.
Frozen old apps are a security weakness of course. You might consider keeping this computer off the internet.
You seem to have tried most of the things we are likely to suggest, but I wasn't clear if you had reverted the system to it's pre-update state via a 'restore point' So just in case you have not this is how it is done.
1) Right click the computer icon on the desktop and choose properties, then click 'system protection' The system properties box will appear as on the left in the graphic below. Press the 'System Restore' button and the dialogue on the right with available restore points will appear. Now select the recent updates from Microsoft and press 'next' This will revert the system to it's previous state. Remember to restart the computer or they will not be active.
You can also get to the 'System Restore' dialog from 'Control Panel' Just click on 'Recovery' followed by clicking on 'Open System Restore' If this procedure does not work then the problem with Photoshop probably was not caused by the Windows Update . If Photoshop becomes stable, you will have to wait for an update to the graphics card driver from the manufacturer before allowing Windows to update further.
Unfortunately this did not work.
I did find a solution though.
Thank-you for your input.
I will take that into consideration.
Thank-you for your input.
1 person found this helpful
- SOLUTION I WAS GIVEN -
Ok, so I finally went to Dell.
They told me that while there was a variety of issues it could be, like Windows newest update or my drivers just needing to update, it was concluded it was most likely that my profile had been corrupted.
Why was this conclusion reached? Because Even though I had updated my drivers several times, it actually wasn't taking. Radeon and Intel kept saying that the newest version was installed correctly, but then would immediately turn around and say that the newest version still needed to be installed.
So I made a new profile and shifted all my stuff over, then deleted my old profile. Everything seems to be working just fine so far.
As to what caused my previous profile to become corrupt, I do not know.
This is not the first time I have had a profile that has been corrupted, although the malfunction was different, I cannot find a correlation between them.
Profile - If you don't know, "profile" is the name given to your computer account. New computers can have multiple profiles. One for mom, dad, child, and so on. Each one is somewhat separate from each other. Most old computers are only capable of one profile, which you are automatically ushered into when you turn your computer on.
Good luck to anyone else with a similar history!
Thanks for letting us know what you found out. It will help others like yourself. I guess you see how tricky this troubleshooting business is. We basically know Adobe products and while a problem seems to be from Adobe, it's hard to tell someone it's not. After all the drivers work with Word or their video game.