Cloud and Photo Shop - Error Codes 1002 / 16

[rayc74150867]

By following Apple Forum's suggestion on how to fix my MacMail / iCloud issues, Creative Cloud / Photoshop now return Error Codes 1002 & 16.

Attempted the following…

–uninstall and that failed : " busy- try again later?" 

–ran the 'Cloud Cleaner' and icon on screen was removed after restart.

– reinstall multiple times to but no avail…error 16 again.

Only indication of any kind of (re)install is that I've started a "10-day demo of PS" though PS fails to launch.

Problem started…

when following Apple's solution was to ‘apply privileges’ to my Library Folder' which lead to a new password in iCloud so I imagine its an administrator issue.

MacPro6,1 6-Core E5, 3.5 ghz /  OSX 10.10.3

Thanks for any help

[Bani Verma]

Hi Rayc74150867,

As you have mentioned you are getting Error codes 1002 & 16 both, i would recommend you to follow the troubleshooting shared in the following help document and see if that helps: Creative Cloud desktop app failed to install (Error code:1002).

Let us know if this helps.

[rayc74150867]

Hello Bani,

I twice repaired permissions with the following report from Apple Disk Utility:

Permissions differ on “tmp”; should be drwxrwxrwt ; they are lrwxrwxrwt .Repaired “tmp”

I had done all from that link except:

Solution 3 (Mac Only) Using Terminal

I did the following:

• Using Terminal, run ls -ld /tmp.

It returned:

lrwxrwxrwt@ 1 root  wheel  11 Apr 19  2015 /tmp -> private/tmp

(which is partially “ If the result reads lrwxrwxrwt specifically the last digit is t “ – it is adding:  " @ 1 root wheel” …to that command.  Is this normal? I don’t want to mess my OS again – took days re-authorizing software following Apple’s suggestions.

Many thanks!

[Bani Verma]

Sorry for the delay in response, thanks for the update. The issue is definitely permission related hence resolving Error 16 first might help, i would recommend you to follow the steps shared here: Configuration error in Adobe Creative Cloud.

[rayc74150867]

Bani,

I've spent the day following all of Adobe's solutions and they have failed to correct the issue. On my third of fourth Uninstall / Clean / Reinstall  of both CC and PS. Still receive Error Code 16.

All other programs working without any issues.

Can Adobe Tech-Support remotely diagnosis and fix the problem?

Thanks

[rayc74150867]

Bani,

Reposting from 12 hours ago– no response…

I've spent the day following all of Adobe's solutions and they have failed to correct the issue. On my third of fourth Uninstall / Clean / Reinstall  of both CC and PS. Still receive Error Code 16.

All other programs working without any issues.

Can Adobe Tech-Support remotely diagnosis and fix the problem?

Thanks

[rayc74150867 · Accepted solution]

Problem Solved!

When Error code 16 continually occurs, you need to correct the permissions of the Adobe Application Support Folder.

1st : Follow Adobe's uninstall / CC clean / and select clean all. Do not clean the Adobe manager.

2nd: Restart!

3rd:  Reinstall from your Adobe Account creative Cloud and all Adobe Programs (Photoshop etc…)

4th: Correct Permissions:

– Macintosh HD > Library > Application Support > Adobe

– Command i on folder, click unlock in lower right-hand corner and enter your password (or administrators password)

– Click gear icon and select "apply to enclosed items"

– click icon again to lock.

This seems to be a general solution with OSX when your required to change the main password. Mine for for iCloud issues.