It's funny how everyone points this problem out yet even when they specify the details about the composition, AE version and what not that you mention, still, no one can come up with a solution.
Particularly, since the playhead not moving shouldn't have anything to do with the comp settings, gpu, cpu, after effects version... whatever.
If the playhead isn't working on ANY version of After Effects, that is a massive fail that should have kept the Adobe team from even releasing their software. How can one edit anything video/audio with a playhead that is bugged? It literally makes the whole program unusable. Especially if you don't have 128 Gigs of ram and need to be caching tons of info everytime you press the spacebar. Great! it’s gonna be fantastic trying to “guess” which frame the issue I just saw belongs to, probably gonna waste hours just dealing with that single issue on a daily basis.
Now, yes, I didn't program this software and therefore I'm sure the complexity of its code exceeds my expectations by a ton, but at the same time it's only Adobe software that has all these weird fails that I just can't bring myself to tolerate.
So if we really need to specify all of these things for any solution to pop-up from the Adobe staff, then who really is to blame for the lack of of a "fix", the users who didn't specify which day of the week the software crashed on, or the programmer(s) behind this part of AE? Cause imo, clearly the devs didn't do a great job to start with.
The only reasonable fix I've found for this issue is to reset my workspace, but it doesn't even work most of the time.
But even then, ironically, this fix didn't come from the Adobe team. It came from a user who didn't get a reply from the Adobe team and was kind enough to do Adobe's work for them on their forums. The fact that the most common answer to ANY adobe program issue by any adobe staff, is to "reinstall" the software, is ridiculous.
The second Adobe staff alternative isn't much better:
- I've been using AE for years now and I'm pretty sure I didn't do anything to mess this up, the damned project is literally 5 minutes old, and yes I guess I could play the Adobe game and list all my specs, but really what's the point? No one answers after that, regardless of the fact that they were all too happy to tell you that you're not even providing them with the information they need to "fix your noob mistake". Maybe some humility would be a great addition for the Adobe Support Team. Especially because the fixes they tend to "provide" take hours off of anyone’s schedule and are often not even an actual solution to the issue, resulting in wasted time only, after being told to basically "not waste their time and list all possible specs" beforehand, as if any of that was an excuse to not even having a vague idea of what the issue could be.
So "sorry not working" seems like the reasonable thing to say to me - at least this way I'm not wasting my time for no Adobe Staff to provide a solution. Considering the already exaggerated, MONTHLY fee that Adobe charges, their software should be close to perfect. But of course it isn't, it's even buggier than most other software I've tried, and most of these other programs don't even cost a third of what Adobe will charge you.
Every single time I use Adobe software I regret it. Honestly it is beyond me why I'm still paying 60 dollars a month for software that literally can't even handle itself. Constant crashes and bugs is the classic Adobe experience. Let it sink in that this bug has been active for over 2 years at least, considering this post is from 2017 and today nearly at the end of 2019, I'm still running into it.
Everytime I run into an issue like this, it brings me closer to ditching the whole Cloud suite.
As a last thing to say, I know I am being quite rude and I'm sure no one will enjoy reading my reply; to you, I'm sorry. I mean no personal offense and I only wish I didn't have to spend close to an hour redacting basically "semi-hate" mail that might make you feel like you're surrounded by a bunch of idiot clients. However someone has to state just how annoying and frustrating problems like these can be, and how little Adobe seems to help their users when they run into these, especially once again, considering the excessive pricetag of their product.
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