10 Replies Latest reply on Dec 13, 2017 5:54 PM by kierah52296267

    Photoshop CS6 keeps crashing! Display Driver / Windows 10

    kierah52296267

      Upon first starting up Photoshop CS6, I get the error message that reads the following:

       

      "Photoshop has encountered a problem with the display driver, and has temporarily disabled enhancements which use the graphics hardware..."

       

      The window offers a link to this page. My display driver is an AMD Radeon HD 6700M Series which the webpage claims has been tested and supports Photoshop. I checked for display driver updates but the Photoshop error message still appears and upon trying to do anything in Photoshop it immediately crashes.

       

      The only thing that seems to work is disabling the display driver entirely, so I'm pretty sure the driver is the issue here. I had the Motherboard and the display driver replaced two months ago and about a week later I had the optical drive replaced too, but the Photoshop problem didn't arise until just yesterday.

       

      Computer info:

      OS Name: Microsoft Windows 10 Home

      Version: 10.0.15063

      System Model: HP ENVY 17 Notebook PC

      System Type: x64-based PC

      Processor: Intel Core i7-2670QM CPU @ 2.20 GHz, Mhz, 4 Cores, 8 Logical Processors

      RAM: 8.00 GB

       

      Display Driver: AMD Radeon HD 6700M Series
      Adapter RAM: 1.00 GB

      Driver version: 15.200.1062.1004

      Bits/pixel: 32