Adobe "not responding" and closes ALL THE TIME

[UIhawkeye98]

I'll try to make this short:

I'm in grad school and I have been trying to download my readings into Acrobat or Acrobat reader DC (i'm so lost at this point, I don't even know what to do.)

I do this so I can then highlight the text, like I would in a textbook.  It works fine for a few minutes, then I will get a message that says "not responding."  I will then "ctrl-alt-del" and open task manager and and end task.  It will then tell me that "the program cannot close because it is waiting for a response from you."  I end program anyway and then open back up and go for a few more minutes and then go through the same process again.

To be honest, I've spent more time trying to fix problems between Adobe, Chrome, and Onedrive that I have not idea even where to start anymore.  I can't get any sort of rhythm to my studying because I'm either trying to fix a problem or find a file that has disappeared.

[kglad]

are you paying for an acrobat subscription?

[UIhawkeye98]

Yes, I am paying for it. I am a graduate student through UW-Milwaukee and was offered a pretty good deal for Adobe Creative Cloud.

[kglad]

uninstall all reader and acrobat versions (including preferences)

if win os, clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

and, if your only subscription is for acrobat, clean per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud

use the cc app to install your acrobat subscription.

[scrutinizer789]

So , in order to fix a hang you have to uninstall then clean, then clean one more time, then reinstall Creative Cloud and only on completing this long and tediuos process can you re-install Acrobat? Seriuosly, Adobe? That's the way to resolve a technical issue - to lure people into buying your other staff through CC even if one just wants a properly functioning app?

I too have recently the exact same problem. I'm using the latest version of Acrobat DC (2018.009.20500) on Win7 Pro. It occurs randomly but more frequently than it used to: once I select "Comments" from the right-side toolbar it hangs and tells me "Not responding" me having opened a document from DC within the app. That's just insane - I cannot work uninterrupted by these quirks and clumsiness.

[kglad]

these are user-to-user forums.

[KanikaS]

Moving to Installing, Updating, & Subscribing to Acrobat​