0 Replies Latest reply on Sep 19, 2017 3:21 PM by tannys31465016

    The vendor account you entered is not associated with the item you care to open

    tannys31465016

      Hello,

      I am getting this message `The vendor account you entered is not associated with the item you care trying to open. Try again`

      I downloaded .epud files from my local library and now when I drag and drop them into Adobe Digital Editions I get the above error message.  This however, is very strange as about 2 days ago I was able to transfer a bunch of books to my kobo without any issues.

      I have read online forms and did what they suggested and the problem is still not fixed:

      -Reinstalll Adobe
      -Help -  Deauthorize and then reauthorize
      -try downloading the books again
      etc.

      any advice is greatly appreciated