Adobe suite will only print black and white

[susannad77880255]

When I print from acrobat or indesign it will only print black and white. I didn't change any settings and I've searched and searched through the print settings on both acrobat and indesign.

[Bill Silbert]

Since it is happening in both programs it is probably a matter of the printers settings rather than the individual program's output settings. Go into Indesign's Print dialog window and click on the Printer button at the lower left of the window. This will bring up the dialog window which pertains to your specific printer. Look there for something like what I've highlighted in the screen shot below:

[susannad77880255]

Thanks for that - I've tried this and all the print settings are set for colour. I also had the tech guys of our company come and check all the settings before posting here as a last resort.

I thought it could be an output issue but yes as you said I don't think so because when I print straight from indesign or adobe it is the same.

When I use preview or another pdf viewer though it will print colour.

[Eric Dumas]

I can you confirm the printer name, version of your OS and Software.

A screenshot of your print window would help us give you the best feedback possible.

Thanks

[susannad77880255]

Hi Eric,

Here are several screen shots. Mac OC El Capitan.

The strange thing is that all adobe programs print black and white, but preview doesn't. Preview flattens/prints pdf's strange (weird lines etc) and doesn't represent the colours well, otherwise I would just use it.

This screen shot is from InDesign:

These are from Acrobat:

I have also uninstalled Acrobat and reinstalled it. I have had the IT guys at my company check all the print settings.

It just stopped working, I don't remember changing any settings so it's very strange.

[Eric Dumas]

Hi,

I had a similar challenge with a network printer like yours.

Can you check:

1. from MS Word, can you print in colour?
2. with your IT manager if your account on the network has a restriction to B/W. Since this printer is a Print server/manager on the network, your account (and others in the company) might be restricted
3. if you can attach your laptop (easier to move than workstation) with a USB cable, to test printing directly. If you get colour, it might mean the B/W happens as you go through the network > back to point 2

[susannad77880255]

Hi Eric,

Yes, it prints colour from MS Word.

I will ask my IT manager but as far as I know I'm the only one with this problem.

I use a large iMac so I will try and find a cord that reaches and try this.

Thanks! Will let you know

[susannad77880255 · Accepted solution]

We figured out it was a printer driver! So they reinstalled it and now it works great. Thanks for your help!