8 Replies Latest reply on May 19, 2018 8:26 AM by bobman32

    Problem - Intel HD 520 - PS stopped working on create new..

    |-| Level 1

      Hi,

       

      I have a problem with using Intel HD 520 display adapter and Photoshop. If I disable graphics acceleration in Prefs->Performance I can launch PSD files. If gfx accel. is enabled PS immediately crashes and error message says 'Photoshop 2017 has stopped working...'

       

      Graphics acceleration and my PS install used to work just fine until about 3-4 weeks ago. My theory ATM is that Adobe released some PS update that does no longer support Intel HD 520 properly..

       

      Things I've tried:

      -Searching for lavasoft.dll in c:\win\system32 , this has never been or is on my computer. ( ref. google search is full of this solution for 'PS has stopped working')

      -Uninstall all CC apps -> restart -> run Adobe CC cleaner tool -> clean all -> restart -> reinstall CC and PS -> No joy, same error.

      -The same as above one more time to be sure. -_-

      -I'm running latest Intel HD 520 driver as available on Lenovo's pages. (24th July 2017)

       

      ***

      As I typed the line above I realised that's about the same time as PS started crashing... I went to Display Adapter Properties in Device Manager and selected 'Roll back driver' (or similar in English). It actually worked! Rolled back to driver date 18th January 2017 and PS is working fine now.

       

      So I can't run the latest Intel HD 520 driver but I'll just live with this for now. If anyone has suggestions on how it might work with latest driver I would be interested in hearing them!

       

      If anyone has a similar issue with HD 520 maybe this can be of help!

       

      HCFS.

        • 1. Re: Problem - Intel HD 520 - PS stopped working on create new..
          JJMack Most Valuable Participant

          What do the cresh reports details show?

          • 2. Re: Problem - Intel HD 520 - PS stopped working on create new..
            |-| Level 1

            Hi JJMack,

             

            Would this be a Windows event viewer report or Adobe report? Can you tell me where I should find it? thanks.

            • 3. Re: Problem - Intel HD 520 - PS stopped working on create new..
              |-| Level 1

              Hi, again.

               

              I re-updated my driver to july2017 and sure enough PS crashed again. Here is the Photoshop Crash Report:

               

              <?xml version="1.0"?>

              <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

              <crashreport serviceVersion="1.6.1" clientVersion="1.6.1" applicationName="Adobe Photoshop CC" applicationVersion="19.0" build="20170929.r.165">

              <time year="2017" month="11" day="8" hour="15" minute="29" second="24"/>

              <user guid="18a5f780-fc00-4e82-a831-26f8e014ff0f"/>

              <system platform="Windows 10 Pro" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="nb-NO" oslanguage="nb-NO" ram="7607" machine="Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2400 MHz"/>

              <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FF9D118F289">

              <backtrace crashedThread="0">

              <thread index="0">

              <stackStatement index="0" address="0x00007FF9D118F289" symbolname="DrvValidateVersion"/>

              <stackStatement index="1" address="0x00007FF9D119E3CE" symbolname="DrvGetLayerPaletteEntries"/>

              <stackStatement index="2" address="0x00007FF9D1183C9B" symbolname="DrvPresentBuffers"/>

              <stackStatement index="3" address="0x00007FFA0C909288" symbolname="wglCopyContext"/>

              <stackStatement index="4" address="0x00007FF9D1184959" symbolname="DrvSwapBuffers"/>

              <stackStatement index="5" address="0x00007FF9D118461F" symbolname="DrvSwapBuffers"/>

              <stackStatement index="6" address="0x00007FFA0C91A877" symbolname="wglSwapBuffers"/>

              <stackStatement index="7" address="0x00007FFA37C539AE" symbolname="SwapBuffers"/>

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              <dumpType>

              Mini

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              </crash>

               

               

              </crashreport>

              • 5. Re: Problem - Intel HD 520 - PS stopped working on create new..
                |-| Level 1

                Hi, it doesn't seem to show up in this log. I had a (very rare) windows blue screen earlier but I believe that's unrelated. Posted the PS crash report above though.

                 

                • 6. Re: Problem - Intel HD 520 - PS stopped working on create new..
                  |-| Level 1

                  Part of my problem is that Windows or some other service is continually re-updating my driver to July2017 drivers while the January2017 drivers work just fine, and I have to roll back the drivers every week or more often.

                   

                  I've resorted to disabling update of the graphics driver in Group Policy. Currently the best way I've found is explained in stackexchange post from harrymc in link below. This is a temporary solution if someone out there has the same problem!

                   

                  How do I stop Windows 10 from updating my graphics driver? - Super User

                  • 7. Re: Problem - Intel HD 520 - PS stopped working on create new..
                    |-| Level 1

                    If anyone else has the same problem and found a solution or can confirm that the latest intel HD520 drivers per this post date are working with PS / ILL I would be grateful.

                    • 8. Re: Problem - Intel HD 520 - PS stopped working on create new..
                      bobman32 Level 1

                      Hey - I am also having all sorts of problems with both Photoshop and Premiere on the 520. Crashing constantly. I was able to solve the premiere issues by rolling back the drivers but Photoshop is unusable.