7 Replies Latest reply on Nov 3, 2017 1:26 PM by srishtib8795206 Branched to a new discussion.

    Adobe InDesign crashes at launch

    melissam80775343

      We are having an issue with InDesign crashing at launch, the only way we can open the application is set it to always run as an administrator.  Here is the event log error:

       

      Faulting application name: InDesign.exe, version: 12.1.0.56, time stamp: 0x58c988ec

      Faulting module name: PMRuntime.dll, version: 5.0.0.191, time stamp: 0x58c9856e

      Exception code: 0xc0000005

      Fault offset: 0x0000000000007615

      Faulting process id: 0xcdf0

      Faulting application start time: 0x01d3322f34ab19d4

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2017\InDesign.exe

      Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2017\PMRuntime.dll

      Report Id: 2312a870-577e-4507-9511-abb21fdfb575

      Faulting package full name:

      Faulting package-relative application ID:

       

      If we open InDesign from the command prompt it works or if you launch it from the troubleshooting wizard it works fine.  It just seems to be opening files in windows explorer that causes it to crash.  Running it as an administrator if they launch a file from a share InDesign opens but the file itself does not, they have to click file then select open then navigate to the location to open the file.

       

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