37 Replies Latest reply: Nov 14, 2008 9:12 AM by 1grnthmb RSS

    Flash Player does not work

    1grnthmb
      Since the last update of Flash Player I can not get it to work in Internet Explorer. I have followed all the recommendations in the knowledge base. Starting with completely un-installing flash form my computer, rebooting and re-installing it. Running SubInACL. Setting my security to what is recommended for the flash player. Nothing seems to get it to work. When ever I go to a site that needs the newest version I am asked to download it and am told that it installs successfully and the it is Version 9,0,124,0, But still I can not get the content from the website. It works fine using Firefox but I have to use IE is my primary browser because some of the site I visit regular only accept IE. What can I do to get Flash Player to work properly since I have tried all that is recommended in the knowledge base?
        • 1. Re: Flash Player does not work
          myrugbar
          Me too, exact same problem. I have no idea what changed on my system to cause Flash Player to stop working. I was at ESPN yesterday and instead of the normal video on the main page there was little note saying I needed to install Flash Player. I followed the link and the installation just fails and fails and fails. I tried all the troubleshooting methods I could find, nothing works. I can't watch any of the web video I'm used to watching.

          Extremely annoyed and frustrated, and no idea what to do!
          • 2. Re: Flash Player does not work
            Turson
            I have the same problem since 1 year ago and more. I tested the flash player activex version 10.0.1.128 Beta, but this does't work in my Internet explorer 6
            • 3. Flash Player does not work
              andyp31
              I am having a very similar issue. Some website (like youtube) do still function. However, many sites that run video and other flash items do not function and routinely suggest that I need flash player "X" or higher.

              I have also run all the uninstallers (old and new) and installed the newest (as well as older) flash versions and none of them work.

              I am running IE7 and XPSP2. I have read in some places that flash 9.0.115 had problems with corrupt installs, but that the uninstall process, as highlighted in the KB and on other websites, should work to rectify that. Those processes have done nothing for me.

              The latest flash player (r.124) installs just fine, no issues, and the version checker reports that it is 9.0.124.0 as it should... however, many websites disagree. Abc.com's video player is one of the sites I check when I've attempted uninstalls and reinstalls because it won't even load, simply stating version 8 is necessary to play video.

              I would LOVE to get back to viewing flash content, this problem is VERY aggravating.


              I do not know the in's and out's of how the flash player installs and registers itself, but it would seem that something beyond the flash player file(s) itself is the issue. The files are in the right location and seem to be intact... I have a feeling it is something with the registry and/or with Java, but of course that is just speculation.
              • 4. Flash Player does not work
                andyp31 Community Member
                well... it seems as though Ive solved my own problem. I truly hope that others can find this solution and that it works for them because this has been giving me a headache for quite a while.

                as suspected, I believe that Java was part of the problem. since there were a few steps taken prior to getting flash to function properly I cant say for sure if that was the only issue (or if it was truly the issue) but none the less, here is what I did.

                1- uninstalled all versions of flash (through add/remove and uninstallers)
                2- uninstalled all versions of java (also deleted everything left in the c:\programfiles\java\ folder)

                now, in an effort to be sure I had cleaned ALL the java versions installed (since they have a habit of not cleaning themselves out and have multiple versions being simultaneously present) I came across the MS Installer Cleanup utility. I downloaded and attemped to run it, but had an issue. I found the following website addressed my issue and I ran the .dll register as they suggested. I make this note because I have no way of knowing whether or not the .dll registration process affected flash operability.

                3- fix VBscript .dll error ( http://www.winhelponline.com/articles/209/1/Error-Cant-find-script-engine-VBScript-for-scr ipt-when-installing-the-Windows-Installer-Cleanup-Utility.html )
                3b- run MS Installer Cleanup ( http://support.microsoft.com/kb/290301 )

                I found no java nor flash entries, so I exited the MS utility without having made any changes.

                4- restart
                5- close all programs, including AV
                6- install latest Java
                7- restart, close all programs including AV
                8- run flash activeX installer from adobe's website


                this process got flash back in working order for me. again, the clear proof it was working was abc.com's video player actually working. Gametrailers.com usually did not work for me and now works, as well as BBC.com, which I read another user had issues with.

                Hope this helps!
                • 5. Re: Flash Player does not work
                  hanerena
                  I have had this problem for a long time too. it started suddenly. today, i tried uninstalling flash player. but I am not so computer savy and I am so confused about what to do next. I am also afraid of starting to uninstall more things, like you specify, java, etc because i do not know if i will lose anything important or mess up my old computer even more. any suggestions? thanks,
                  • 6. Re: Flash Player does not work
                    andyp31 Community Member
                    quote:

                    Originally posted by: hanerena
                    I have had this problem for a long time too. it started suddenly. today, i tried uninstalling flash player. but I am not so computer savy and I am so confused about what to do next. I am also afraid of starting to uninstall more things, like you specify, java, etc because i do not know if i will lose anything important or mess up my old computer even more. any suggestions? thanks,



                    If you are having the same problem that I had, then please follow the instructions I posted. You will not harm your computer in anyway by uninstalling or deleting the noted files. It is also recommended you find the official Adobe Flash Uninstaller (available by searching this website) to uninstall your flash installation. The rest of the step are self explanatory. If it works, awesome; if not, then I would imagine your issue is something different and I would continue to search these forums or google for the appropriate fix.
                    • 7. Re: Flash Player does not work
                      myrugbar Community Member
                      I finally got Flash to work after a tedious series of installs, uninstalls, virus scans ... and reboots and reboots and reboots.

                      I never touched my Java installation--no Java uninstall, reinstall or anything.

                      I have no idea what finally made Flash work. I sought guidance through various troubleshooting sites and forums, so it's just impossible to say what EXACTLY fixed the problem.
                      • 8. Re: Flash Player does not work
                        1grnthmb Community Member
                        Thank you for the information. But, I tried all thsi and it made no difference. Flash Player still does not work. I also went through and ran the subinacl again and still no difference. It works fine in firefox but not in IE.
                        • 9. Flash Player does not work
                          bekahpaige
                          I have never had any problems with Flash player. Now, videos do not play on Comedy Central's websites (i.e. www.thedailyshow.com). The clips used to play fine. I can watch embedded clips, youtube clips, I can even watch the "full episode" clips on the website, just not the small clips. I get a blank white box. These clips played fine until the other day the box said to install the latest version of Flash player. I have tried everything listed on the Adobe website, and everything listed on this thread, including all the steps andy outlined. I have uninstalled, reinstalled, cleaned the registry, used SubInACL, etc. I am literally at my wits' end and not too pleased. I use firefox primarily, but I checked and it's not working on Internet Explorer either. Help?
                          • 10. Re: Flash Player does not work
                            1grnthmb Community Member
                            Hi Bekah
                            This is really frustrating to me also. I have followed all the same things you have to no avail. It is interesting that you are having the problem with firefox as well as IE. For some reason I am still able to get it to work in firefox and not in IE. This all started when Microsoft issued sp1 for vista but I see that some of the people having the problem are using XP. I am getting very frustrated with Adobe. WAKE UP ADOBE!!!!
                            • 11. Re: Flash Player does not work
                              lol314
                              hey everyone. i had the same problem, but then i fixed it.

                              don't worry about unstilling the older verison it.

                              so after you download it go to your start menu click on the search bar and type in "system32" then click on that folder. after that scroll down and look for a folder called "macromed" and click on it there will be a folder in that called "flash" click on that. then you will see a file that is called "FlashUtil9f" click on that. when you open the file it will ask you for permission to download it and of course you say yes. and after that is done downloading it will say to restart the computer for newer verison to be useable.( it will not restart on it's own you have to restart the computer.) and there you have it a working flash player.


                              and to put it in PC terms [computer >local disk(C:) >windows >system32 > micromed > flash >FlashUtil9f]

                              enjoy!
                              • 12. Re: Flash Player does not work
                                sh6da
                                hello all! lol314 thank you for your information. Unfortunately for me it didn't work.......I can not open up the file FlashUtil9f.........I got that far..........any one have any ideas from here??

                                Thank you!
                                • 13. Re: Flash Player does not work
                                  Chief_Rooding
                                  Thanks !!!! Worked like a charm.
                                  • 14. Re: Flash Player does not work
                                    1grnthmb Community Member
                                    lol314,
                                    Thank you for this info. It seemed to work at first but after having to reboot again for a different reason I found that it did flash player did not work again. I started a survey and it did a test and once again I was told that I needed to download the new version. But yet afterwards it told my it was there and then I was told again that it wasn't.
                                    • 15. Re: Flash Player does not work
                                      bekahpaige Community Member
                                      It didn't work for me. I'm still having the same problem. It seems to be limited to that specific site though (Comedy Central).
                                      • 16. Re: Flash Player does not work
                                        jmsts
                                        I was having a similar issue and looking for an answer. I found that if you download Flash player 9 in ONE of your browsers it doesn't necessarily make it work in all. Ex: I downloaded it in Firefox and some of my programs and content gave me error messages saying it wasn't installed...after many installs, uninstalls etc, I found that I had to remove it and download it from IE, however now flash doesn't work in Firefox, I was actually wondering if I could download the version for firefox now without messing anything up. That would be 2 versions for the 2 different browsers.
                                        I am not that computer savvy, I ran the windows installer to fix the registry and all that and did many other things before the download in IE made my programs work.
                                        • 17. Re: Flash Player does not work
                                          day by day Community Member
                                          When I tried lol314's suggestion I did not have the FlashUtil9f file, but at least that post told me the path for the Flash program (by the way, its macromed in my folder, not micromed.) I clicked on the exe file and a window popped up saying I needed to update, so I let it update, then I manually restarted my computer. Next I clicked to open a swf file, and it still asked what program to use. This time I chose Firefox and Flash did start playing the file. It also played when I chose IE. But I think it should open my default browser and start playing automatically. I tried setting a file association to the swf extension, but now none of the exe files in the Flash folder activate the program. I'll try uninstalling and starting over.
                                          • 18. Re: Flash Player does not work
                                            day by day Community Member
                                            Well, duh . . . When I thought to checkmark the box under the list of programs that said, "Always use this program to open this kind of file" --now it does work automatically. I probably didn't need to, but I had already uninstalled and reinstalled the program before I figured that out.
                                            • 19. Re: Flash Player does not work
                                              1grnthmb Community Member
                                              So if I am understanding this correctly you set flash player to always start in Firefox even though you have IE as your default browser?
                                              • 20. Re: Flash Player does not work
                                                bekahpaige Community Member
                                                THE VIDEOS ARE WORKING NOW!

                                                I don't know if the new sites just fixed the problem or what, but now they are working.

                                                I removed EVERYTHING on my computer that was a Norton product. I have a HP and Norton has never worked right with my computer. I'm gonna use Avira I think. But since doing that, everything works!! :)

                                                Like I said, I don't know if Norton is the problem but I would try that if you have it on your computer and are still having problems!
                                                • 21. Re: Flash Player does not work
                                                  1grnthmb Community Member
                                                  I finally gave up with fighting IE and am now just using Firefox and not having any problems with flash player in Firefox.
                                                  Bekah, It is interesting that you have found that Norton seems to have been causing the problem. I know with McAfee I had to list it in the program as an exception so it would run but it still did not work in IE but it does in firefox and in Opera.
                                                  • 22. Re: Flash Player does not work
                                                    Karzons Community Member
                                                    Keep up the good work.
                                                    • 23. Re: Flash Player does not work
                                                      dangerety
                                                      I am not sure my problem is the same as the flashplayer not working at all. I have downloaded the latest 10Active X version of flashplayer and get a message that it has been downloaded. However, when I try to play a video the video and audio starts and plays fine fo a few seconds then both stop for several seconds and then start up again where they left off and it keeps doing this start and stop repeatedly. Has anyone experienced that problem and, if so, has anyone found a fix for it?
                                                      • 24. Re: Flash Player does not work
                                                        Charmqn
                                                        I am on IE and I tried to download Adobe, sometimes I get the message that "your security settings do not allow websites to use ActiveX controls installed on your computer"

                                                        then I get this error message saying "Copy Error Setup cannot copy the file download.dll
                                                        Ensure that the location specified below is correct or change it & insert "Unknown" in the drive you specify"

                                                        I need help
                                                        • 25. Re: Flash Player does not work
                                                          1grnthmb Community Member
                                                          dangerety,
                                                          This sounds more like a buffering problem. If I remember right you can right click on the video and adjust the buffer timing. I have not had to do it in a long time so I do not know if the newer versions still have this as an option.
                                                          • 26. Flash Player does not work
                                                            1grnthmb Community Member
                                                            Charmqn
                                                            Change your security level to medium low and try again. Also you anti virus program and firewall might need to have adobe added as exceptions so it runs properly.
                                                            • 27. Re: Flash Player does not work
                                                              Charmqn Community Member
                                                              do I add adobe as a port or as a program? and if it is as a port, what is adobe's port?
                                                              • 28. Re: Flash Player does not work
                                                                1grnthmb Community Member
                                                                Add it as a program to the exceptions in the firewall and the anti virus program.
                                                                • 29. Re: Flash Player does not work
                                                                  theygotcha
                                                                  quote:

                                                                  Originally posted by: 1grnthmb
                                                                  Hi Bekah
                                                                  This is really frustrating to me also. I have followed all the same things you have to no avail. It is interesting that you are having the problem with firefox as well as IE. For some reason I am still able to get it to work in firefox and not in IE. This all started when Microsoft issued sp1 for vista but I see that some of the people having the problem are using XP. I am getting very frustrated with Adobe. WAKE UP ADOBE!!!!


                                                                  It's hard to say who's to blame, but as you said it all started with VISTA. I never had much problems with XP. Anyways, I was sure I had fixed the problems a few times only to realize only some of the problems were fixed. My cousin followed andyp's instructions and I'm crossing my fingers but it's been over a week and still working fine. Now I hear MS is coming out with Microsoft 7??
                                                                  • 30. Re: Flash Player does not work
                                                                    DWE100
                                                                    Hi, I have the same problem. I have Vista Home Premium and have tried many times to download the flash payer. It says the installation was successful on the Adobe site. However, when I checked the control panel programs uninstall etc, although the Adobe flash player is listed there is no file size shown! I have tried following Adobe guidance searching for system 32 but nothing is found!
                                                                    I note a comment about using Firefox instead of IE - can Firefox just be downloaded and used instead of IE?
                                                                    Thanks for advice.
                                                                    • 31. Re: Flash Player does not work
                                                                      DWE100 Community Member
                                                                      Hi, I have down loaded Firefox and used this to download the flash player and it works! Hopefully, that solves the problem.
                                                                      • 32. Re: Flash Player does not work
                                                                        Evanprichard
                                                                        I tried going on firefox and changing my browser type on the download page to Windows>Internet Explorer and it downloaded it said it was successful but I still can't use my Sothink SWF Quicker program that says ActiveX is required.
                                                                        • 33. Re: Flash Player does not work
                                                                          1grnthmb Community Member
                                                                          Yes, Firefox can just be downloaded and installed, Go to:
                                                                          http://www.mozilla.com/en-US/firefox/
                                                                          Mark
                                                                          • 34. Re: Flash Player does not work
                                                                            mINdsLiDe
                                                                            I am having the same problems, I uploaded my music and there is no sound of any, I tried and tried agaia and still nothing, I am tired of messing with this it just waste,s my time, does anyone know where I can get another music player that works ? please let me know. thanks
                                                                            • 35. Re: Flash Player does not work
                                                                              mINdsLiDe Community Member
                                                                              I am tired of trying to get my music to play does anyone know where I can get a music player that works? please let me know. cause thhis system sucks and does nothing but waste my time
                                                                              • 36. Re: Flash Player does not work
                                                                                Photo.guy
                                                                                I haven't had any problems yet with Flash player 10. I usually use Firefox, but I just tested a few flash based sites in IE 7 and didn't have any problems yet. Just use firefox :P. for me at least it it a lot better than IE.
                                                                                • 37. Re: Flash Player does not work
                                                                                  1grnthmb Community Member
                                                                                  I recently downloaded Cowen Media Center - Jet Audio. So far I am really happy with it for a music player. Go to download.com, go to the mp3 and Audio section. It is number 8 on the list but is the highest rated product.

                                                                                  But!!!!
                                                                                  What does this have to do with the flash player not working?