4 Replies Latest reply on Sep 26, 2017 2:32 AM by staro9

    Error occurs in Windows 7.

    staro9

      I have a question about my html5 files that I created in Animate CC.

       

      I created some html5 files that contains both images and sounds.

       

      My work setup is Windows 10, and the html5 files works fine on Internet Explorer

      in Windows 10.

       

      However, when I use my Windows 7 computer to check the same html5 files,

      nothing is displayed on the window, and an error window shows up.

      At the same time, Internet Explorer is forced to shut down.

       

      This error does not occur every time but happens once a couple of times.

      This is the only problem with my html5 files in Windows 7.

       

      I think this error occurs when a html file tries to load sounds

      after it finishes loading images.

       

      As I changed the manifest array to load sounds first,

      the error no longer occurred, but I didn’t know why it worked.

       

      The version of Animate CC is 2017.5, and Internet Explorer is 11

      for both my Windows 10 and 7 computers.

       

      I would like to know the specific reasons why the error occurs

      and the better solutions to the problem.

       

      Thank you in advance.

        • 1. Re: Error occurs in Windows 7.
          kglad Adobe Community Professional & MVP

          what error?

          • 2. Re: Error occurs in Windows 7.
            staro9 Level 1

            Thank you for your message.

            I will detail my error below.

             

             

            After a window like [No. 1] appears for a few seconds, a window of [No. 2] will appear.


            I am using the Japanese version OS.

            I will place a translation of the message of the window,

            but it may be different from the message of the English version OS.

             

             

            [No. 1]

            errorwindow1.png

            ----------------------------------------------------------------------------------

            Internet Explorer stopped working.

             

            I am checking the solution to this problem.

             

                                                                      [Cancel]

            ----------------------------------------------------------------------------------


            [No. 2]
            errorwindow2.png

            ----------------------------------------------------------------------------------

            Internet Explorer stopped working.

             

            Due to a problem, the program no longer works properly.

            The program will be closed and if there is a solution, it will be notified by Windows.

            The program will be closed and Windows will be notified if there is a solution.

             

                                                            [End of program]

            ----------------------------------------------------------------------------------

             

            • 3. Re: Error occurs in Windows 7.
              kglad Adobe Community Professional & MVP

              that's probably an ie problem specific to your computer.

              1 person found this helpful
              • 4. Re: Error occurs in Windows 7.
                staro9 Level 1

                After I read your comment, I borrowed my friend’s Windows 7 computer

                to check my html5 files.

                 

                As a result, the same error occurred, but the frequency of the error occurrence

                seems different. (My own computer seems to have a higher risk.)

                 

                I would like to check my Windows 7 computer to see if something is wrong.

                Could you tell me where I should check to find the possible problems

                with my Windows 7 computer?