• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unresponsive Camera Raw after latest update

New Here ,
Sep 22, 2017 Sep 22, 2017

Copy link to clipboard

Copied

Hello everyone!

After the latest update (version 9.12.1.790) the Camera Raw has gone completely unresponsive.

When I try to open an image, it opens it, and just freezes, and I can't do anything after that.

I mean the whole computer freezes, and I have to force restart it.

The version of Photoshop is CC 2017.1.1

Everything else functions completely well, and so did the camera raw before the update, 3 days ago.. (19 September 2017)

Does anyone have a similar problem or solution?

Thank you all in advance.

Views

426

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Sep 22, 2017 Sep 22, 2017

Open photoshop and go to Edit>Preferences>Camera Raw (windows) or  Photoshop CC>Preferences>Camera Raw (mac), uncheck Use Graphics Processor and then restart photoshop and try opening a camera raw file.

Votes

Translate

Translate
Adobe
Community Expert ,
Sep 22, 2017 Sep 22, 2017

Copy link to clipboard

Copied

Open photoshop and go to Edit>Preferences>Camera Raw (windows) or  Photoshop CC>Preferences>Camera Raw (mac), uncheck Use Graphics Processor and then restart photoshop and try opening a camera raw file.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 24, 2017 Sep 24, 2017

Copy link to clipboard

Copied

LATEST

Thank you so much Jeff, that did the trick!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines