1 Reply Latest reply on Oct 27, 2017 5:59 AM by Tariq Dar

    Signature does not appear although  it's valid


      I need a document that it's signed and i already validated the signature but it does not appear in the document although it says that the signature it's valid.

      Then it shows a report with some code error, do you know how can i fix it ?

      Captura de ecrã 2017-09-23, às 02.10.02.pngCaptura de ecrã 2017-09-23, às 01.20.29.png


      Thank you,


        • 1. Re: Signature does not appear although  it's valid
          Tariq Dar Adobe Employee

          Hi Rita,


          Sorry for the delay in response.

          Looking at the pop-up that you have got is not the error but a warning. This file is dynamic in nature and requires database connection I believe to show more contents. And this document might have been signed by some automated system.


          As the message says on the Pop-up in order to sign this document you have to check with the author of the document. 


          Please let us know if that helps. Or if you have already found a resolution/workaround to this query, please reply to third with your findings that will help.





          -Tariq Dar