7 Replies Latest reply on Aug 12, 2018 2:02 PM by jenm47936865

    reset or deactivate a previous computer authorized

    nav22496154

      Hi there,

       

      The laptop i was using ADE on crashed on me. I have now installed ADE on my new laptop, but when i try to authorize this machine, i get the error

      "You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again."

       

      Can someone please help reset or deactivate the earlier computer i authorized? Or suggest an alternative resolution? Thanks very much.