4 Replies Latest reply on Sep 26, 2017 11:32 AM by mark hg70025354

    "Save As" Windows Not Controllable

    mark hg70025354

      Using Acrobat Professional 9.5.5 on Windows 7, I have suddenly lost the ability to resize the Save As Windows, whether from a print to the .pdf printer, or using the Edit-Save As Key. Documents open normally as defined. But, when trying to save the .pdf as something else, the Save As Window opens in "full-screen", covers the source document, cannot be moved by dragging the top margin, and even though the 45-degree re-sizing arrows exist in the corners, does not respond to the commands to re-size. The only updates recently acquired are for Adobe Flash. I have checked all settings in the Properties and Preferences Pages, but find no solution. Is it time to reload the application (and all 20 or so application updates)?

        • 1. Re: "Save As" Windows Not Controllable
          Test Screen Name Most Valuable Participant

          I don't remember that it could be resized in that version. Is there another problem besides the lack of resizing?

          • 2. Re: "Save As" Windows Not Controllable
            mark hg70025354 Level 1

            Thanks for responding. This version has previously allowed for control over the window size, and for movement of the window between screens and around on a screen - those functions have been lost. The screen size arrows in the corners, and the "roof" in the lower right corner are there, but inoperable. The command for the windows to mimic the original size - set at 25% - has also been lost so it seems like the command - set at "Properties/Initial View" - for magnification at 25% and "resize window to initial page" are no longer being honored. Also, the "Settings" box at the right side of the Save As Window is greyed-out or inactive.

            • 3. Re: "Save As" Windows Not Controllable
              Test Screen Name Most Valuable Participant

              I never noticed the resize "roof" in my Acrobat Pro 9 SAVE AS dialog, but there it is. I can increase the size but not decrease it below the original size.  Since I have no ideas on that, let's look at the other issues, which might illuminate the first one. I don't understand what you mean by "The command for the windows to mimic the original size". What is that?

               

              The Settings button in Save As is always greyed out when saving as PDF. It is available if you choose some different types. That, at least, is normal.

              • 4. Re: "Save As" Windows Not Controllable
                mark hg70025354 Level 1

                The system is set for initial pages to open as single-page continuous at 25%, but now everything opens at 31.5%. Even if I select the document properties to resize window to initial size, it no longer does so. Finally, my Save As Window is "locked" at full-screen covering the initial Acrobat document screen, cannot be moved to the adjoining screen, and cannot be downsized, as you say that you can to, but not smaller than the original screen.

                 

                By the way, daily security runs have revealed no issues there.

                 

                This all just happened. Unless you have another idea to try, I'm going to re-load the application, as it would seem a glitch there is now the most likely issue.