1 Reply Latest reply on Sep 25, 2017 9:24 AM by Jantzen.Belliston

    Unable to access Adobe Search & Promote from Target

    jwfife

      Hi,

       

      I've added several users for access to Adobe Target and Search & Promote from the Adobe Admin Console.  I've even added myself as an administrator for both Adobe Target and Search & Support.

       

      However, when any of the users (including myself).  All of us are able to access Adobe Target from the Marketing Suite.

      However, when any of us click on the Search & Promote option from Target, we are then prompted with a request for username/password (even though we are already logged into the Marketing Cloud).  If we then provide our Adobe ID and password as credentials, we are presented with the following error:

      "Your ID is unknown to Search&Promote"

       

      Any ideas why this isn't working?  We are unable to access Search and Promote.

      -Jim