1 Reply Latest reply on Sep 25, 2017 1:18 PM by JJMack

    Photoshop CC 2017 Crashes when I try to open ext .jpg

    Store3283

      Hey all,

           I hope you can help.  I have tried a few things, I downloaded the current driver for my video card AMD Radeon HD8490, I unchecked the use graphic processor box, and I uninstalled and reinstalled.  It still crashes every time i try to open a jpg.

      This is the error I get,

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: Photoshop.exe

        Application Version: 18.1.1.252

        Application Timestamp: 58fefd04

        Fault Module Name: atio6axx.dll

        Fault Module Version: 6.14.10.12174

        Fault Module Timestamp: 5189ef0d

        Exception Code: c0000005

        Exception Offset: 00000000006f9abd

        OS Version: 6.1.7601.2.1.0.256.48

        Locale ID: 1033

        Additional Information 1: 9654

        Additional Information 2: 9654a091a5a48ac958f4c378ef57ed77

        Additional Information 3: 0b72

        Additional Information 4: 0b72345396d04f2319499fd14112d9cb

       

      Please let me know if you have any more suggestions! Thank you!