I hope you can help. I have tried a few things, I downloaded the current driver for my video card AMD Radeon HD8490, I unchecked the use graphic processor box, and I uninstalled and reinstalled. It still crashes every time i try to open a jpg.
This is the error I get,
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 220.127.116.11
Application Timestamp: 58fefd04
Fault Module Name: atio6axx.dll
Fault Module Version: 18.104.22.16874
Fault Module Timestamp: 5189ef0d
Exception Code: c0000005
Exception Offset: 00000000006f9abd
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 9654
Additional Information 2: 9654a091a5a48ac958f4c378ef57ed77
Additional Information 3: 0b72
Additional Information 4: 0b72345396d04f2319499fd14112d9cb
Please let me know if you have any more suggestions! Thank you!
Make sure your display Adapter Device driver is up to date. The one you have installed is crashing Photoshop. Post yout Photoshop meny Help>system Info
I could not find HD 8490 on their sitr Download Drivers
There seems to be one on Dell site but it is two years old and foe windows 7 and 8.