2 Replies Latest reply on Sep 26, 2017 12:58 PM by multimiffo

    Cannot authorize new computer, Digital Editions does not accept login

    multimiffo

      Hi,

       

      I'm trying to authorize a new computer for my Adobe ID in Digital Editions. This fails with the message that my login/password is incorrect for the selected vendor. I've tried to reset my password multiple times, no luck. I can however login successfully on the webpage (and this forum) using the same ID. I've tried on and off to get this to work for a week now, same result every time. I would really appreciate some help in getting this to work and being able to access my books again.

        • 1. Re: Cannot authorize new computer, Digital Editions does not accept login
          sc2215

          I have almost the same problem. when I want to authorise my ID, it tells me, that i don't have a connection problem.

          "Digital Editions konnte keine Verbindung zum Aktivierungsserver herstellen. Stellen Sie sicher, dass Sie mit dem Internet verbunden sind."

          Obviously, my Internetconnection works, because I can post this. I also was able to log in in the acrobat reader. Same problem occurs when i whant to authorise my pc without an ID.

           

          So what else can I do...? already reinstalled it and deactivated my antivirus.

          • 2. Re: Cannot authorize new computer, Digital Editions does not accept login
            multimiffo Level 1

            So it turns out that the web password form and login accepts password characters that Digital Editions cannot handle (typical adobe software quality I guess). Changing the password to something with only plain ascii allowed me to authorize the computer (Digital editions then became completely unresponsive while it fetched all my books to the library with one book/3-4 seconds, for a minute or two. Typical adobe software quality strikes again...). Anyway, moral of the story, use simple passwords that poor, little DE can understand, it is a troubled little child and needs special care (also, never contact adobe support, it is completely useless).