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Looks like you've hit this bug (which will be fixed in the next release): [Windows] Installer does not allow installation for machines that meet the minimum system requirements (J39577) – Adobe …
There's a workaround in that link that will allow you to install. Sorry for the inconvenience! Also, did you get a case number for your call into support? I'd love to escalate that.
OH MY GOD I LOVE YOU IT WORKED THANK YOU SO MUCH!!!!!!!!!!!
I unfortunately did not get a case number, as I was way too frustrated and clicked out of everything...I got a transcript of the conversation I had with my rep before he remoted into my computer, though. There is no case number on it, but maybe it could still be useful?
Thank you again for your help!!! Seriously I have been fuming for the last like 2 hours over this.
Glad it worked for you! Please do send me the transcript via PM (hover over my name and then click "Message"). I can escalate with our support team.