7 Replies Latest reply on Oct 9, 2017 5:32 PM by ankushr40215001

    sending a form to multiple emails

    itayo1981

      Hi, no matter what i try, i cant get the form to send to multiple emails. when i define only one email adress it works fine. when i define 2 email addresses i get a message on the sight that the form was sent but i never get it on neither addresses.

      i host my sites at go daddy.

       

      please helllppp

        • 1. Re: sending a form to multiple emails
          Preran Adobe Employee

          Just to be sure, are you following the procedure in Add contact forms and style form widgets in Adobe Muse. ? Can you provide us with a screenshot if all is fine?

           

          Thanks,

          Preran

          • 2. Re: sending a form to multiple emails
            itayo1981 Level 1

            Hi, thanks for your response.

            I've done some experiments with go daddy (just to point - I AM NOT A CODER AT ALL):

            When sending a contact form to 2 emails that are using my go daddy account (local email) - everything works fine.

            When i'm trying to send a contact form to 2 emails that are not in my go daddy account (such as gmail) - it fails and i get no email on any account.

             

            Worth to mention: if i set only 1 email in the contact form (gmail or else - not go daddy) - it works fine.

            the only problem is with multiple emails that are not on go daddys llocal account

             

            My conclusion is that the problem is with go daddy.

            My question to you is:

            1. is this realy the case?

            2. is there anyway to change it so i can still use go daddy but send contacte form to multiple email accounts not stored on go daddy?

            • 3. Re: sending a form to multiple emails
              Preran Adobe Employee

              My colleague from the support team suggests that you contact Go Daddy to remove restrictions on your email service. Can you check and let us know?

               

              Thanks,

              Preran

              • 4. Re: sending a form to multiple emails
                PrabhakarKumar Adobe Employee

                Hi,

                 

                I am sure of one thing that you are right as issue is on Godaddy side.

                So 7-8 months back most of the email clients like yahoo, aol and gmail worked a lot on there codes to stop spamming emails sent from non secured links.

                After the update with most of the email clients all the hosting providers updated there scripts to meet SMTP and IMAP functions but in some case I found that Godaddy follow default settings till the time you do not inform them.

                Also I trust your findings but still say to check the proper format of adding multiple emails in the form widget (separated by semicolons) in the Email To field.

                You can contact Godaddy and let them know your findings also try to upload your site to some other host (Just for trial) if that works then godaddy support can check and compare the results.

                 

                Hope this is helpful!

                 

                 

                Thanks

                Prabhakar Kumar

                1 person found this helpful
                • 5. Re: sending a form to multiple emails
                  itayo1981 Level 1

                  Thank u for the detailed response. I use the form correctly using semicolons and all (As I said - it does work when using go daddy's emails or when i enter only one address such as gmail so i must be entering the adresses right).

                   

                  I will check with a differrent server and talk to go daddy.

                   

                  Thank u

                  • 6. Re: sending a form to multiple emails
                    itayo1981 Level 1

                    Hi Peran. So i checked with go daddy and they did their tests and concluded that gmail does not accpept the email because it recognizes the fact that the form is sent to multiple emails and is considered spam (or somethiong like that). this means that the form is fine and go daddy is fine but gmail is blocking the email.

                     

                    so us there anything that can be done about it?

                    • 7. Re: sending a form to multiple emails
                      ankushr40215001 Level 7

                      Hi itayo1981,

                       

                      This could be very easily dealt by GoDaddy.

                       

                      They just have to whitelist "Gmail" from your email account. 

                      It's like sometimes we do in our own system by disabling Antivirus to allow few critical programmes.

                       

                      Please reach out to them and I am sure they will be able to deal with this.

                       

                      Hope this helps.

                       

                       

                      Regards,

                      Ankush

                      1 person found this helpful