2 Replies Latest reply on Sep 28, 2017 3:11 AM by Cyanide77

    Refine Edge tool causes consistent crashing [Windows 10 PS CC 2017]

    Cyanide77

      As the title says. Not sure what is causing it. In a select and mask workspace. Using refine edge tool to fix up some hair (using onion overlay). Sometimes there is a lot of artifacting and then it just freezes and crashes or it just crashes within two 'strokes'. Couldnt find any crash logs in the photoshop log folder. I'm not sure what the refine mask tool uses, my assumption is it is GPU since my ram and cpu is pretty good but I dont have a dedicated GPU in my laptop, however it does have the latest intel integrated graphics. Some explanation or a fix would be great, Cheers

       

      Pic: https://i.imgur.com/tMkuGwi.jpg

       

      Specs:

                   Machine name: HP

                     Machine Id: {08B1FFF3-D8BE-48D0-ADF6-8E45646AA06A}

               Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)

                       Language: English (Regional Setting: English)

            System Manufacturer: HP

                   System Model: HP Spectre x360 Convertible 13-w0XX

                           BIOS: F.34

                      Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz (4 CPUs), ~2.9GHz

                         Memory: 16384MB RAM

            Available OS Memory: 16266MB RAM

                      Page File: 8424MB used, 10272MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: DirectX 12

            DX Setup Parameters: Not found

               User DPI Setting: 120 DPI (125 percent)

             System DPI Setting: 144 DPI (150 percent)

                DWM DPI Scaling: Enabled

                       Miracast: Available, with HDCP

      Microsoft Graphics Hybrid: Not Supported

                 DxDiag Version: 10.00.15063.0000 64bit Unicode

       

      Card name: Intel(R) HD Graphics 620

             Manufacturer: Intel Corporation

                Chip type: Intel(R) HD Graphics Family

                 DAC type: Internal

              Device Type: Full Device

               Device Key: Enum\PCI\VEN_8086&DEV_5916&SUBSYS_827E103C&REV_02

            Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

      Device Problem Code: No Problem

      Driver Problem Code: Unknown

           Display Memory: 8260 MB

         Dedicated Memory: 128 MB

            Shared Memory: 8132 MB

             Current Mode: 1920 x 1080 (32 bit) (60Hz)

       

      Windows Crash Log: 

       

      Log Name:      Application

      Source:        Application Error

      Date:          27/09/2017 12:41:16 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      HP

      Description:

      Faulting application name: Photoshop.exe, version: 18.1.1.252, time stamp: 0x58fefd04

      Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b

      Exception code: 0xc0000374

      Fault offset: 0x00000000000f775f

      Faulting process id: 0x18a8

      Faulting application start time: 0x01d33737c1577625

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

      Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

      Report Id: be0664c3-33af-41e7-95f3-c121a7724863

      Faulting package full name:

      Faulting package-relative application ID:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2017-09-27T02:41:16.295487300Z" />

          <EventRecordID>24341</EventRecordID>

          <Channel>Application</Channel>

          <Computer>HP</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Photoshop.exe</Data>

          <Data>18.1.1.252</Data>

          <Data>58fefd04</Data>

          <Data>ntdll.dll</Data>

          <Data>10.0.15063.608</Data>

          <Data>8274fd8b</Data>

          <Data>c0000374</Data>

          <Data>00000000000f775f</Data>

          <Data>18a8</Data>

          <Data>01d33737c1577625</Data>

          <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>

          <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>

          <Data>be0664c3-33af-41e7-95f3-c121a7724863</Data>

          <Data>

          </Data>

          <Data>

          </Data>

        </EventData>

      </Event>