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I agree that Adobe has awful customer service. I just want a simple answer to a licensing question and the so-called chat system first had no idea what to reply then locked me out completely. I remember Adobe from years ago when customers were treated properly.
At the end of yesterdays debacle I was promised that I would receive a telephone call from Naveed's supervisor. This has still not happened, almost 24 hours later.
I have received no correspondence from any member of staff regarding this terrible experience.
Agree totally. It is very difficult to manage and close your account.
As far as I can make out, if you are in Asia Pacific, the accounts are sub-managed by a firm called Digital River. Digital River will not alleo online cancellation or give an email or telephone support number so you have to go through USA helpline. All the USA - Indian? Call centre can do is send a request. So, nothing happens. I was put in a loop, no callback as promised, managed to get through to Hong Kong and was told the account was closed and bingo it is not and th enext month is due. As far as I can see, it is a way to keep the account live so the subscriptions can continue to be charged.
If you get upset with the call center Adobe uses, the Supervisor gets upset too and then everybody feels bad. It is a no win situation and the only reason Adobe does not change it is because they have a near monopoly on this industry standard and they know we need their service.
Very 1980s customer service....shameful
There is yet another ridiculous 'feature' of the Adobe customer experience. For some unknown reason, all of my billing and payment details are in Chinese despite my account being set to English.
Does anyone have an answer for this? Adobe, do you have an answer or are you going to continues ignoring your customers?