Adobe Illustrator crashes when exporting to JPEG

[Guest]

Hey folks

I have a user whose Adobe Illustrator crashes everytime she tries to convert a .PDF to a .JPG. We've tried reinstalling the software, to no avail. So far we've been able to do a work-around as she's now exporting to .PNG.

I've took the liberty to export a .dmp file as well as a logfile from Windows Event Viewer (However this doesn't really show much)
Hoping someone else has had a similar issue and found a way to fix it.

Doesn't look like there's a way to attach files, so i zipped it and put it on uploadfiles.io: https://ufile.io/6tmr7

[Srishti Bali]

Hi thelaith,

As per your query, Illustrator is crashing while exporting to JPEG, if yes please follow the below-mentioned steps.

Reset Preferences :

• Close all Adobe applications.
• Go to Locations C:\Users\user\AppData\Roaming\Adobe and C:\Users\user\AppData\Local\Adobe.
• Delete Illustrator(Adobe Illustrator 21 Settings and Adobe Illustrator) folders.
• Launch Illustrator from CC

If that does not work check in the different or new user account.

https://support.microsoft.com/en-in/help/4026923/windows-create-a-local-user-or-administra tor-accou...

Please update the discussion if the issue is resolved or if you have any further query.

Regards

Srishti

[Guest]

This issue is regarding Illustrator. How would this make a difference, if i were to open InDesign?

[Srishti Bali]

Hi thelaith,

Thank you for correcting me,  I have changed the steps, please recheck and share results.

Regards

Srishti