it should open a browser window to https://accounts.adobe.com but you might have some setting (eg, no default browser selected) that prevents that. it's no significant issue.
i don't see anything in your ss to suggest there are two ps identical versions installed.
ss = screenshot.
the ss in message 2 shows two different versions (18.0.0 and 18.1.1). if you don't need both, uninstall the one you don't want.
I have tried to uninstall the 18.0.0 version and the below window opens when I click on uninstall.
I've tried both choices and 18.0.0 versions still shows in my list of programs after trying each one.
By the way, your suggestion about picking a default browser fixed the first issue in my original post.
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check to see if 18.0.0 is installed.
if it's not installed: Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date
if it is installed, use the control panel to uninstall it and then use the above link, if needed, to fix the desktop app.
How do I check to see if 18.0.0 is installed?
According to the "About Photoshop CC" under the help tab in the Photoshop App, I have the current version of Photoshop.
It doesn't say 18.0.0 or 18.1.1.
It says what you see in the below SS.
I've tried to uninstall the 18.0.0 version using the uninstaller method in the control panel but, it doesn't really do anything except show that window I included in my previous post.
I'm not really sure how to access the starting point in step two from the link you provided in your previous response.
Windows: Locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files and folders in Windows 8, 7, Vista, XP.
Windows 7 Pro is my OS.
check program files/adobe/ and look for adobe photoshop subdirectories
This is the file version of Photoshop currently installed on my computer.
The full file version number is 126.96.36.199
18.0.0 is not listed under Photoshop program files on the C drive but yet it's listed in the "programs and features" section of the uninstall or change program in the control panel. This is how it appears before I attempt the uninstall process.
This is the start of the uninstall.
This is the window that pops up when I click on uninstall.
Doesn't matter what option I pick, it ends up being the same "uninstall" result with either option chosen.
This is what the uninstall window looks like during the process. The progress bar goes from 0% to 100% very quickly.
This is how it looks in the programs and features list of the add / remove programs in the control panel after uninstall is used and a computer restart.
Note that the normal looking Photoshop icon isn't being displayed now.
This is how it looks in the program files on the C drive after uninstall and computer restart.
Photoshop was listed prior to doing the uninstall.
This is how things looked after reinstalling Photoshop.
It's version 18.1.1
What it shows in the programs and features list in the control panel.
Both versions are showing again.
Program files on the C drive after reinstall.
Sorry about such a long post but I just wanted to show what I have done in trying to get rid of that 18.0.0 version being listed.
I find it very odd that I can't get rid of it.
If it's not installed, why is it listed?
I'm also finding that Photoshop is not working as smoothly as it was very recently.
Noticed that issue before I tried doing any uninstall ad re installs of it.
so it's not installed. click the appropriate link in mesage 5.
close your all your cc processes. ie, use task manager
Can you be a bit more specific regarding all CC processes.
When I open processes in the task manager, I see various Adobe processes and various Creative Cloud processes listed.
Adobe and CC run in tandem do they not?
Do I end all of them or is there a specific one I should be looking for that will close everything?
As an example, will the below close what needs to be closed?
end all of them.
follow the suggestions
restart your computer
Closed all Adobe and CC programs in task manager.
Was able to delete the opm.db file.
Logged back in Adobe CC as suggested in the link you supplied in message 5.
Went back to the list of programs in the add/uninstall program in control panel.
Both versions of Photoshop are still listed in programs and features of the add/uninstall program in the control panel.
Tried to uninstall again and still getting the same result.
Version 18.0.0 will not remove from the list of programs.
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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html
I'll give that a try.
Thank you for your help.