3 Replies Latest reply on Oct 2, 2017 6:22 AM by Sue Garibaldi

    I don't have the "Send to Illustrator" option.

    BrentFox

      When I hit the share button I don't get a send to Illustrator or Photoshop option. I would like to transfer my mobile files to the PC.

       

      I'm logged into my account and I can see the same cloud files I see on the PC. I use Illustrator CC and Photoshop CC all the time.

       

      I'm using an Android operating system on a Google Pixel phone. I've had the same problem on the last couple versions of Adobe Draw.

       

      Any ideas???

        • 1. Re: I don't have the "Send to Illustrator" option.
          Sue Garibaldi Adobe Employee (Admin)

          Hi Brent.

           

          Maybe a dumb question but I just want to make sure...  Are you using the Share icon (underlined arrow) in the upper nav of an open drawing (make sure you can see all your drawing tools)? That's the one with the option to Send to Illustrator CC.

           

          If that's the icon you're tapping, and still not seeing it, can you send me a screenshot of what you're seeing? (You can send it through the in-app feedback if it's easier.)

           

          Sue.

          • 2. Re: I don't have the "Send to Illustrator" option.
            BrentFox Level 1

            It turns out that is not a dumb question. Every instruction I read was pretty vague and just said to press the share button but never showed it or described it. Because this is the icon for share in many, many other applications I assumed this was it. Your description of the share button helped.

            Screenshot_20171001-205322.png

            In fact it does "share" it by publishing but doesn't have the send to Illustrator option I was looking for.

            • 3. Re: I don't have the "Send to Illustrator" option.
              Sue Garibaldi Adobe Employee (Admin)

              HI Brent.

               

              It's super common on iOS to choose the wrong Share icon because they're both the same, so I was hesitant to ask; at the time it didn't occur to me that the reason it's confusing on Android is because the Share icon is different than what's expected.  It makes perfect sense, for the reasons you mentioned, that it's confusing and I'll share your comments with the Draw team.

               

              Glad I asked and glad things are working.

               

              Sue.