4 Replies Latest reply on Nov 10, 2017 9:06 AM by minstrelgirl451

    Acrobat Pro 9 asks for password, extras to install then no menu

    LJ Penner Level 1

      I've recently purchased a refurbished iMac computer (from Apple) and have installed my older version of CS4 Design Premium which includes Acrobat Pro 9. All the other programs have installed and are working correctly except for Acrobat Pro 9.


      1. When opening, I am asked for my system password. After entering:


      2. Acrobat can provide additional capabilities if you install Extras. Which of the following Extras would you like to install?

          - Adobe PDF Printer: Create Adobe PDF files from any application by printing to Adobe PDF Printer.

          - Adobe PDVViewer Safari Plugin: View, fill-in and collaborate on Adobe PDF's within Safari.


      3. Both are checked and tick "Continue"


      4. Nothing happens, no pdf is opened and the top menu ONLY has "Acrobat" which does not have a drop down menu.


      5. I have to force quit.



      After reading advise from the forums, I have:

      1. Uninstalled and re-installed Acrobat 9

      2. Added a PDF printer, created Adobe PDF files as per the instructions


      But still having the same issue (password, Install Extras, then no pdf or no menu and have to force quit)


      Would appreciate any help.