Sometimes oilpaint works and sometimes it doesn't

[Schatzl]

Hi all, 

I have to admit I am working with less than optimal tech gear ... from what I've been able to find out, I don't believe my graphics card is supported (Intel(R) HD Graphics 520 with updated driver) and the CL is grayed out so that's not an option ...

My question is, why was OilPaint working and now it's not??  If it was my graphics card, I'd think it would never work but it was working just a couple of days ago.  I read somewhere on here that the file must be in RGB - I checked that and it is.  I'm not working with large files either. 

I would really appreciate if any of you might have some ideas on what I can do.  It is a super effective tool that I use for prepping ideas for paintings.

Thanks, JF

[Chuck Uebele]

I haven't had much luck with Intel graphics cards. Sometimes they work, and sometimes they don't. PS has a sniffer that detects if the what graphics card you have and if it's working. It doesn't rely on your OS telling it that you have a certain card. The card actually has to send data to PS. Sometimes this happens, other times it doesn't.

[Schatzl]

Thanks, Chuck.  Next time I'll know to buy a computer that has more umph than I think I'll need.  It is frustrating tho. 

[Chuck Uebele]

Yea, I always look for either a graphics card other than Intel. I have a Surface Pro 3, with an intel, and the graphics card does just what you say yours does: sometimes it works, other times it doesn't.