2 Replies Latest reply on Oct 30, 2017 7:33 AM by Sheena Kaul

    Crash

    jfuentesart_

      Hello, I'm a user of the Draw app and when ever I start it up it crashes. It only started as of Oct. 1 2017. Im currently using a Samsung Galaxy Note4 running Android 6.0.1 with Draw version 3.3.77 .

      I tried reinstalling the app, restaring my phone, and then reseted my phone. All attempt's failed so far.

        • 1. Re: Crash
          Sue Garibaldi Adobe Employee (Admin)

          Hi JFuentesArt.

           

          I'm sorry the app's not working. This is especially worrisome because there was an overnight fix for a bug in version 3.3.76 and I was told specifically that it was tested on a Galaxy Note 4 running Android 6.

           

          It sounds like you've tried everything already... Can you please check a final time to see whether you see another update in the PlayStore?

           

          Please let me know.

           

          Sue.

          1 person found this helpful
          • 2. Re: Crash
            Sheena Kaul Adobe Employee

            Hi Jessie,

             

            You may also Contact Customer Care for detailed troubleshooting.

             

            Regards,

            Sheena