1 Reply Latest reply on Oct 3, 2017 11:02 PM by marog-pixcells

    Account has been blocked

    Liubov Chuiko Level 1

      Hi there,

       

      The link to my portfolio Liubov photos, images, assets | Adobe Stock  became inactive today, and I'm unable to access the Contributor website at all, even to open a support ticket. Before this I recieved 5 messages with reminder of model release (model release was uploaded and is correct) then I recieved message about blocking my account. I am unpleasantly surprised that it was done without any prior notice. And what about my unpaid comission? I am sure we'll be able to resolve the issue even if we did something wrong, but since the system is new, I'm confident that this is just a misunderstanding.

       

      Please let me know the next steps to resolve these issues.

       

      Thanks,

      Liubov

        • 1. Re: Account has been blocked
          marog-pixcells Adobe Community Professional

          Hi Liubov

          It is probably just a misunderstanding or the matter has been resolved.

          If your account is locked, you and all customers will not have access

          to the portfolio. I was able to reach your portfolio today and yesterday

          without any problems under the link you mentioned.

           

          portfolio_liubov_online.jpg

           

          I wish you every success with AdobeStock!

           

           

          Best regards,

          Mario