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I use Adobe Send and sent (3) things earlier this afternoon and copied myself. It's been almost an hour but I have not yet received any of the notices. The back-end shows they were sent. Is there anything "stuck" with Adobe Send at this time?
Hi AnandaSri,
I have a similar problem and it is not answered by the links you sent. I think there is a server issue at adobe end. Sending works fine and I can see the sent files in 'sent files' but my recipients (including myself) do not receive the email usual notification.
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Hi SuffolkTV,
Please refer to the following links to try the troubleshooting steps:
Unable to use Send and Track Link: https://forums.adobe.com/thread/2368054
send and track simply stops working? Link: https://forums.adobe.com/thread/2268256
Hope this helps, and keep us posted with the results.
Regards,
Anand Sri.
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I am able to log-in and see the files that are there and previously sent.
I went into an older file where I received a resulting email from the Send system and opened it. I did not receive an "open" notice email as a result.
I checked spam filter and nothing is caught up there. Will continue to evaluate on my end.
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Hi AnandaSri,
I have a similar problem and it is not answered by the links you sent. I think there is a server issue at adobe end. Sending works fine and I can see the sent files in 'sent files' but my recipients (including myself) do not receive the email usual notification.
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I tried again to send at 1:09 p.m. EST on 10/3/17 and it worked.
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Tested and now functioning properly
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Hi Tim and AVant,
Great! Good to hear that the issue got fixed and you are able to use the services. Thanks for your Time and Patience.
Regards,
Anand Sri.
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Hi AnandaSri,
I was very concerned that this even took place - as a user of adobe programs I expect the service to be rock-solid.
Could you please find out what the issue was and confirm that it has been fixed in a way that it will not recur.
Thank You!
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Hi AVant,
The issue occurred due to a temporary outage, and now it's been sorted. I am following up to check are you still facing the issue or it's fixed now.
Keep us posted with the results.
Regards,
Anand Sri.
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Hi Anand Sri
There have been no further problems. I would like to note that this is a service that should be backed up so that even if there is some kind of outage, the service is not lost. I only expect this because this is the Adobe brand which has a 'rock solid' reputation which is why I use Adobe for my file sending.