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Hello, I purchased an Adobe Premiere Pro Subscription in February of this year (2017). I opened it last week, it crashed, and now the Creative Cloud App wants me to download the free trial and doesn't recognize that I have already bought a subscription. Adobe Premiere works fine on my laptop but on my computer it doesn't work. Is there anything that I can do to get this fixed?
Hi,
Please rename the Sl store folder:
Windows: Navigate to C:/ProgramData\Adobe\ (Program data is hidden Folder) and rename Slstore it to Slstore.old
Mac: Library/Application Support/Adobe/SLStore.
Please note: Renaming this might affect the licensing of the older perpetual products( If any), and you might have to re-serialize them again.
Hope this helps!
Regards
Kanika
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Hi !
Did you fix your problem ? I have exactly the same...
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Moved to Creative Cloud forum.
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Hi Nickolas & Mona,
The solutions mentioned here may help:
Stop Adobe Creative Cloud from opening in trial mode after purchase
Best,
- Dave
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Hi Dave,
Thank you for your answer.
I tried everything in this article, but it still doesn't work.
What can I do ? Is there anyone at the Customer Service that I can contact ?
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Hi,
Please rename the Sl store folder:
Windows: Navigate to C:/ProgramData\Adobe\ (Program data is hidden Folder) and rename Slstore it to Slstore.old
Mac: Library/Application Support/Adobe/SLStore.
Please note: Renaming this might affect the licensing of the older perpetual products( If any), and you might have to re-serialize them again.
Hope this helps!
Regards
Kanika