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I have installed Adobe XD but can't use it anymore recently. When I try to reinstall the APP, a message shows up like this:
However, my Win10 and Intel graphics driver are both updated...
Does anyone know what's wrong with it? What should I do...
Thanks!
This is likely this bug, which will be fixed in our next release.
There's a workaround in that link that should help you.
Thanks,
-Elaine
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Hi Lindaz,
I don't remember seeing a similar issue previously.
Please send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button to send the message. We will get in touch with you for investigation.
Thanks,
Preran
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This is likely this bug, which will be fixed in our next release.
There's a workaround in that link that should help you.
Thanks,
-Elaine
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It took me half of month to solve this issue. This solution looks like the only correct one that really solves it...Thank you and hope it won't happen again...
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I have the same problem.
My system meets the system requirements of XD
Windows 10 home 64 bit (10.0 build 15063)
DirectX 12
Intel driver 8.15.10.2900
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Did you try the workaround in the link?