As per the description mentioned above, you are unable to sign a pdf using Fill & Sign in Adobe Acrobat, is this correct?
Could you please try rebooting the machine and try signing pdf again, does that work? Also, try with another pdf file.
If it doesn't, try signing a pdf using a web browser @ https://cloud.acrobat.com/fillsign
Let us know the dot version of Acrobat installed on the machine: Identify the product and its version for Acrobat and Reader DC
This has been happening for weeks now, with multiple files and reboots in between. No luck on trying different files or rebooting. Below are my machine details. Additionally, when I try to navigate to the link provided for the icloud fill and sign, I receive the error at the bottom. Thanks for your help!
OS Manufacturer: Microsoft Corp
OS Name: Windows 7
OS Version: 6.1.7601
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat\Acrobat DC\Acrobat\Acrobat.exe
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
- Office Version: Office 2016 64-bit
Thanks! Try log into Document Cloud by opening this link: https://cloud.acrobat.com/fillsign in your cell phone, does that work?
or try in another network environment.
It may be the security settings/ firewall in your environment which can cause this error to appear.
1 person found this helpful
It works on my phone, but I do not work on my phone. I work on a desktop computer and when I try to add signature, the menu spins and spins without any action.
You may need to contact your IT as few customers reported this error and the issue got fixed by modifying their security/ firewall configurations.