0 Replies Latest reply on Oct 6, 2017 1:09 PM by cncmsi

    ColdFusion 11 Update 12 monitoring service

    cncmsi Level 1

      We recently had an outage in one of the Production environments where the monitoring service didnt start and below is the error we saw in the logs.

       

      [8/31/17 4:52:21:286 MDT] 00000069 SystemOut     O Aug 31, 2017 04:52:21 AM Error [server.startup : 0] - Unable to initialise Monitoring service: java.lang.NoSuchMethodError: org/slf4j/spi/LocationAwareLogger.log(Lorg/slf4j/Marker;Ljava/lang/String;ILjava/lang/Str ing;[Ljava/lang/Object;Ljava/lang/Throwable;)V

       

       

      I see the below error in exception.log that the Monitoring service is unable to initialize.

       

      -- exception.log

      "Error","server.startup : 0","08/31/17","04:52:21",,"Unable to initialise Monitoring service: java.lang.NoSuchMethodError: org/slf4j/spi/LocationAwareLogger.log(Lorg/slf4j/Marker;Ljava/lang/String;ILjava/lang/Str ing;[Ljava/lang/Object;Ljava/lang/Throwable;)V"

      java.lang.NoSuchMethodError: org/slf4j/spi/LocationAwareLogger.log(Lorg/slf4j/Marker;Ljava/lang/String;ILjava/lang/Str ing;[Ljava/lang/Object;Ljava/lang/Throwable;)

       

       

       

       

      "Error","Non-deferrable Alarm : 1","08/31/17","06:51:42",,"The Monitoring service is not available. This exception is usually caused by service startup failure. Check your server configuration."

      coldfusion.server.ServiceFactory$ServiceNotAvailableException: The Monitoring service is not available.

      at coldfusion.server.ServiceFactory.getMonitoringService(ServiceFactory.java:223)

       

      Any help on this is appeciated! If you need more information please let me know.

       

      Update: 10/06/2017

      We had the same problem again this morning and same errors. Any help on this is appreciated.

       

      Message was edited by: Craig Nauman