Adobe CC InDesign will not open

[kristiank89091160]

Hi - i am tapping in to this thread. Hope that is OK.

I have the same problem and have followed your instructions: a)uninstalled InDesign, b) reboot, c) run the adobe ccleaner tool, d) reboot again, e) reinstalled InDesign - to no avail. I have also tried to hit ctr+alt+shift to reset settings during start-up.

I run windows 10 on a Lenovo Thinkpad PC - all updates installed. In fact, the problem started with the windows updates I installed 6 days ago.

Hope you can help and I will keep an eye on your thread. Best regards, Kristian

[Barb Binder]

Hi Kristian: You've done everything we can suggest other than rolling back your OS to before the last update. If you don't want to do that, I'd suggest contacting Customer Support and tag it as an installation issue.

Contact Customer Care

~Barb

[kristiank89091160]

Thnks Barb.

However, the contact customer care link refers me back to the forum. Sad 😞

[Barb Binder]

Ok. I moved this question to a forum that may be able to provide better help that we can on the InDesign product page.

~Barb

[kristiank89091160]

Hi Barb - i managed to get in touch with support on the chat. Thanks for your efforts though 🙂

[Barb Binder]

Well, if they get it working, it would be awesome if you could come back here and let us know what was going on. It will help us help others with the same issue.

~Barb

[Jeff A Wright]

Kristiank89091160 are you unable to install InDesign CC 2017 on Windows 10?  What error messages are you receiving during the install process?  You can find any relevant errors in the install log.  For complete details please see Creative Cloud download and install errors Kristiank89091160.

[kristiank89091160]

Hello all. I managed to install InDesign cc 2017 numerous times - but never succeeded opening the app. The Adobe support person on the chat tried the exact same procedure as Barb recommended on this thread - it did not work. What did work was to install the InDesign 2015 from this site; http://prodesigntools.com/trials3/AdobeProducts/IDSN/11/win64/InDesign_11_LS20_Win64.7z

Rgds -  Kristian

[Jeff A Wright · Accepted solution]

Ok thanks for the update Kristiank89091160.  The fact that you had to utilize a direct download points to not being able to contact the necessary Adobe servers.

Kristiank89091160 please ask whoever manages your network to review https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints... it provides complete details on the necessary servers, and ports, needed to download, install, and utilize a Creative Cloud membership.  By resolving the connection error you will be to download newer versions that are not currently available for direct download.