Click and Drag delays in Animate

[terryl25460867]

I recently just moved up from CS6. There is a very noticable delay whenever I need to click and drag a symbol, or rotate and skew it. My mouse has to move a few pixels before the symbol will respond. In CS6 it follows immediately and feels buttery smooth by comparison. Is there a way to turn this off or make it more accurate? All of my snapping options under View> Snapping are turned off.
Any help will be much appreciated

[kglad]

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\ :: Mac:   /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and  /Users/<username>/Library/Preferences/Adobe/Animate/2017/)

[terryl25460867]

I think that helps a little? The cursor still moves a bit before the symbol does. In CS6 its instant

EDIT: Nevermind, it definitely didn't help

[Preran · Accepted solution]

Does your computer meet system requirements? Adobe Animate CC system requirements

Are all drivers on your computer updated?

If all is fine, try doing a clean install to see if that helps.Use the Creative Cloud Cleaner Tool to solve installation problems

[terryl25460867]

Sometimes its very noticable, and sometimes its not. So I'm going to have to dig into it more over the next few weeks to get more info for when it happens. Drivers are updated, and it happens on our newer machines too. I'll report back when I have more info.

[Preran]

You can also get in touch with the support team directly using Contact Customer Care