7 Replies Latest reply on Apr 24, 2018 8:32 AM by illuxory

    Photoshop CC hangs on photomerge

    L1ttl3J1m

      Hi Everybody, I hope someone can shed some light on this...

       

      So, I have a bunch of .RAW images I'm trying to make into a panorama. Photoshop is fine with up to 20 or so layers, but more than that it hangs.

       

      Photoshop is taking about 45% of processor time and about 7 GB of RAM when the align starts. At this point, Photoshop is still responding. ie, I can grab the progress bar and move it around.

       

      After about a minute or so, the CPU usage drops to 8 percent and Photoshop stops responding. The whole window stops responding, and it'll sit there forever, or at least 48 hours, which is the longest I've left it for.

       

      I've followed the steps to disable the Adobe Spaces Helper and CEPHtmlEngine, increased and reduce memory usage, disabled the graphics processor and reset my preferences, disabled all the plugins, run Photoshop as Administrator and started Windows in safe mode and run Photoshop as Administrator in Windows safe mode

       

      CPU: i7-5930k

      RAM: 32GB DDR4 3400 MHz

      GPU: 2 x nVidia 980Ti

      OS: Windows 10 Professional

       

      If it's any help, Resource Monitor->Analyze Wait Chains says that the thread with a stack that looks like this;

       

      State: Wait:WrAlertBythread

      ntdll.dll!NtWaitForAlertByThreadId+0x14

      ntdll.dll!RtlInitializeCriticalSectionEx+0xe9b

      ntdll.dll!RtlInitializeCriticalSectionEx+0xd01

      ntdll.dll!RtlEnterCriticalSection+0x121

      ntdll.dll!RtlEnterCriticalSection+0x40

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x1c4a701

      KERNEL32.DLL!BaseThreadInitThunk+0x14

      ntdll.dll!RtlUserThreadStart+0x21

       

      is waiting on the thread that looks like this;

       

      State: switches between "Running" and "Ready"

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x60019f

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x5b4a4a

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x5a9d5a

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x5b8c2b

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x57c225

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x577fb9

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x5d6b0f

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x582dab

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x5d2d03

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0xb46e87

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x10ef996

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x10eb3cf

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x1120c07

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x102a97f

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x1b71c3d

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x1bb8c12

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x1bb8c8d

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x1be63cb

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x1bd1597

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x1c02e4c

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x1bd21bb

      USER32.dll!CallWindowProcW+0x4d0

      USER32.dll!CallWindowProcW+0x8b

      AdobeOwl.dll!OWLWorkspaceBookmarkGetBuffer+0xb590

      AdobeOwl.dll!DllMain+0x34d99

      AdobeOwl.dll!DllMain+0xaa2a7

      AdobeOwl.dll!DllMain+0x34a7a

      AdobeOwl.dll!DllMain+0x3e23a

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x61641b

      USER32.dll!CallWindowProcW+0x4d0

      USER32.dll!CallWindowProcW+0x1cc

      USER32.dll!GetTopWindow+0x153

      ntdll.dll!KiUserCallbackDispatcher+0x24

      win32u.dll!NtUserMessageCall+0x14

      USER32.dll!SendMessageW+0x270

      USER32.dll!SendMessageW+0xf8

      AdobeOwl.dll!DllMain+0xafbe4

      AdobeOwl.dll!DllMain+0xae493

      AdobeOwl.dll!DllMain+0x34a7a

      AdobeOwl.dll!DllMain+0x3e23a

      USER32.dll!CallWindowProcW+0x4d0

      USER32.dll!DispatchMessageW+0x1af

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x1c0d6d6

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x1c2ffc7

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x5764d3

      Photoshop.exe!boost::serialization::singleton<boost::archive::detail::extra_detail::map<bo ost::archive::xml_oarchive> >::get_instance+0x1c10a10

      Photoshop.exe!boost::archive::detail::pointer_oserializer<boost::archive::xml_oarchive,dbr ush_000011011100::Modeler>::save_object_ptr+0x46cf37

      KERNEL32.DLL!BaseThreadInitThunk+0x14

      ntdll.dll!RtlUserThreadStart+0x21