3 Replies Latest reply on Oct 13, 2017 6:31 AM by Sue Garibaldi

    I've lost my files after updating iOS

    up1975

      Hello, I've lost all my Adobe Ideas files after updating ios 11,

      the application doesn't work. All files have been saved on my iPhone.

      Please, help me to restore them:(

      Thank you for your attention to my problems!

        • 1. Re: I've lost my files after updating iOS
          Sue Garibaldi Adobe Employee (Admin)

          Up1975.

           

          I'm sorry. We have not supported or worked on Adobe Ideas for three years. What you're describing happened for most people when iOS 9 came out. Because the app was discontinued, during that time, work was no longer being synced to Creative Cloud but I hope these steps will enable you to recover your work:

           

          01 Back up your iPad to your desktop machine using iTunes.

          02 Browse to https://www.macroplant.com/iexplorer/tutorials/how-to-browse-backups-on-iphone on your desktop, and follow the directions there to get access to the backed up files. (Downloading and installing the iExplorer app on your desktop is one of the steps.)

          03 Export the folder associated with the Ideas app (which should show up as "App - com.adobe.ideas.ipad" in the iExplorer window), so you can access the files through your desktop file browser.

          04 In your desktop file browser, navigate to "App - com.adobe.ideas.ipad/Library/Private Documents/documents/sync/files."

          05 Take any of the .idea files in that directory that you want to retrieve and upload them to your Creative Cloud account, either through a web browser or through the Adobe Creative Cloud desktop app.

           

          To import the .idea files back into Draw:

          01 Launch Draw. Open the settings panel and tap on "Import Ideas Files". Then, tap on the import option desired. You can either import all the .idea files or pick and choose which files to import.

          To import the .idea files back into Ideas:

          01 Uninstall and reinstall Ideas. Launch Ideas.

          02 For each file you want to import, tap the "New From:" button at the bottom and choose "Creative Cloud." Then, choose the file you want to import.

           

          I hope you're successful at recovering your work.

           

          Sue.

          • 2. Re: I've lost my files after updating iOS
            up1975 Level 1

            Thank you so much!

            I've imported all my files .ideas in Adobe Draw.

            • 3. Re: I've lost my files after updating iOS
              Sue Garibaldi Adobe Employee (Admin)

              Up1975.

               

              Oh good. I'm so happy about that.

               

              And, thanks for letting me know; you're the first person I've suggested it to who's let me know it worked.

               

              Sue.