0 Replies Latest reply on Oct 7, 2017 11:35 AM by Bob_Lang

    No sound in PDFs with embedded videos

    Bob_Lang

      I create and publish digital books with embedded video content using InDesign. I export these as interactive pdfs, and I've been publishing these since 2010. In the last week I've heard from a few readers who can play the videos, but the audio portion of the video doesn't work. This seems to be an issue with machines running Windows 10. They and I have been through obvious things, updating Reader, updating Flash, updating video and audio drivers and checking settings in Reader Preferences without success. I don't experience this problem on my computer running Windows 10. Some have reported problems getting Flash to update through Edge.

       

      Anyone have a solution?

       

      thanks,

       

      Bob Lang