4 Replies Latest reply on Oct 9, 2017 3:45 AM by michaelf25579653

    Photoshop CS5 [Unable to reinstall upgrade version: earlier version serial number not accepted]

    michaelf25579653

      Case 0223223057 08 10 2017

      MF

      Michael Faunce-Brown [Personal email address removed by moderator]

       

      Reply|       08 10 2017

      Today, 19:44

      suppnr@adobe.com

      My case still remains unresolved.

       

      I bought the CD for Photoshop years ago in Australia from Adobe.

       

      I used it for several years, legitimately.

       

      My PC crashed about a month ago.

       

      Since then I have not been able to use it, because you insist on my providing the activation number of an earlier version.

      I have done so, but you don't accept it.

       

      This is unjust and patently absurd.

       

      If you will not allow me to use my paid for CD, I will have to take legal advice.

       

      I don't know what your motives are, but it is time you re-assessed the situation.

       

      Regards,

       

      Michael Faunce-Brown