I'm having the same problem today, very frustrating as I'm working to a deadline. Did it start working after a while/did you find a solution? Hope things sort out for you soon if not already!
Can you provide more details? Any error messages or anything? Can't download is a pretty broad range and could be just about anything.
I'm experiencing a similar issue trying to download a stock video file. I've tried in Safari and Chrome and both browsers say it will take 10+ hours to download a 1.1 GB file. I was able to download 5 GB of video files from Pond5 and Shutterstock in under 15 minutes so internet is not the problem. I tried chatting with a support team member but they did not provide a solution.
Brad, "Cannot download file!" is the exact error message that comes up, haha! You click save/download/whatever, the page hangs for a few minutes, then a mostly blank page loads and "Cannot download file!" is the only text on the page. Like you said, it's pretty broad no error code or anything.
It's working for me now, for what it's worth!
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Apologize for the inconvenience caused but the issue has been resolved now.
Please try again.