1 Reply Latest reply on Dec 13, 2017 11:08 AM by Tariq Dar

    Sharepoint. Twice downloading before opening

    denisp43022679 Level 1

      Hello

       

      Our company use MS Sharepoint Online. When we open any pdf from mapped drive (WebDAV), file gets downloaded and then opened. But if we open next pdf file (Acrobat Reader DC PRO is open), file gets downloaded in background, then window shows up “Check out & Open, Open and Close ”. Whatever I choosed  "Check out & Open" or "Open" , file starts download again and only then it opens. It happens with all next files.

       

      Sorry for poor English

        • 1. Re: Sharepoint. Twice downloading before opening
          Tariq Dar Adobe Employee

          Hi Denisp,

           

           

          Sorry for the delay in response.

          Would you let us know if you have installed the latest update and have tried reproducing the issue? I hope you already have found a solution to this issue.

          If the issue is still reproducible, help us with the version of SharePoint, WebDav server and version of Reader installed. Also, the name and version of operating system you are using?

           

          If you have found a solution to this issue, please update the thread with your findings.

           

          -Tariq Dar

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